Remodeler Carpenter Handyman

About the role

Mr. Handyman is growing our team of handyman professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for highly-skilled craftsman who can "do it all" while taking excellent care of our customers. Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members. When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Responsibilities

• Completing small to medium maintenance and repairs for home and commercial projects, with project length ranging from two hours to two days
• Communicating with customers to help them understand what they need to have done and managing expectations about the scope of work and costs
• Delivering a great experience that wows life-long repeat customers by following the Mr. Handyman Way – a repeatable process that makes it easy to wow the customer every time

Performance expectations

• Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey to rate their satisfaction with the service; you'll need both a high response rate and high satisfaction rate
• Revenue Target – Our office gets you in the door and it's your job to stay there and find additional ways to be of service to the customer
• Effective Billing Rate – It's your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer
• Recall Percentage – We guarantee all our work for one year; the work needs to be done correctly, the first time

Requirements

• Live within the area
• 8+ years' experience as a paid handyman
• Strong proficiency in at least three of the following: carpentry work, bathroom improvements, kitchen improvements, painting (inside and out), drywall work (minor and major repairs), general plumbing and electrical (where allowed by law), floor installation and refurbishing
• Own your own tools
• Be insurable for driving our vehicle
• Complete a background and driving record check
• Able to lift 50 pounds independently
• Able to safely work at heights and work overhead for extended periods of time
• Professional appearance and maintenance of company-provided vehicle
• Self-management skills as you'll be alone often
• Ability to speak with customers and provide excellent customer service while asking for reviews and collecting payments
• Ability to use technology and document the job while following the Mr. Handyman Way process
• Wear proper PPE as well as booties to protect customer's home

Benefits

• Company-supplied van with gas card
• A back office that takes care of filling your schedule
• An office team that answers all calls and helps you take care of the customers
• Flexibility with hours so you can take care of life's important events
• Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan
• Company vehicle provided
• Paid holidays and vacations
• Bonus opportunities

Pay

Compensation ranges from $52,000 to $75,000 plus bonus opportunities, with an hourly range of $28.00 to $35.00 per hour dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall.