Relocation Specialist - Texas

Company Profile

With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products, such as telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, aerial work platforms, rough‑terrain forklifts, and tractors. As a family‑owned business, JCB is accountable to customers rather than shareholders, allowing long‑term innovation, advanced technology integration, and a focus on quality and customer productivity.

Position Purpose

JCB is seeking an experienced Relocation Specialist in San Antonio, Texas to support and manage the full lifecycle of employee relocations to San Antonio, TX and Savannah, GA. The role delivers a smooth transition experience through culturally competent assistance, strong customer service, and cross‑team collaboration, helping employees integrate into the community while supporting JCB’s workforce and business objectives.

Employment Type

Full‑time, FLSA exempt. Location: 13210 Palo Alto Rd., San Antonio, TX 78264.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and paid holidays

Key Responsibilities

• Deliver tailored U.S. orientation covering cultural norms, workplace expectations, communication styles, and practical information for new hires.
• Provide cultural immersion guides for San Antonio, TX and Savannah, GA, including regional customs, cost of living, and community resources.
• Facilitate cultural orientation sessions and act as a U.S. culture specialist to advise employees and families on adaptation challenges.
• Design and manage a comprehensive pre‑onboarding journey for domestic and international relocatees, supplying timelines, housing options, school details, local services, and a 30‑day expectation guide.
• Coordinate immigration, visa, and legal compliance steps prior to start dates and conduct readiness assessments for family needs and accessibility requirements.
• Oversee holistic relocation logistics such as temporary housing, permanent housing searches, transportation arrangements, and shipment of goods.
• Serve as the primary contact for employee concerns, guiding decisions and escalating issues as needed.
• Ensure Day 1 readiness by partnering with HR, IT, hiring managers, and facilities to confirm equipment, system access, HR documents, and workspace setup.
• Develop and continuously improve relocation guides, community information packets, cultural orientation documents, and policy interpretation tools.
• Maintain up‑to‑date resources reflecting housing market shifts, community developments, school district changes, and vendor performance.
• Partner with immigration counsel to manage visa processing, compliance requirements, work‑authorization timelines, and risk mitigation.
• Manage relationships with relocation vendors, conduct performance evaluations, negotiate contracts, and drive cost‑efficiency improvements.
• Create and maintain surveys at key stages to measure satisfaction, conduct follow‑up conversations, and report trends to HR leadership for program enhancements.
• Standardize HR processes by creating workflows, checklists, communication templates, and timelines; drive innovation with digital and self‑service tools.
• Collaborate with HR, Finance, Legal, People Operations, Talent Acquisition, and Corporate Services to ensure alignment with corporate strategy and regulatory compliance.
• Support financial processes such as relocation allowance approvals, expense reimbursement oversight, and compliance auditing.
• Provide subject‑matter expertise for relocation policy updates, global mobility strategy discussions, and workforce planning initiatives.
• Perform other duties as assigned.

Minimum Qualifications

• 3 years of experience in relocation management, global mobility, or a related discipline.
• 3 years of experience in project management (preferred).
• Strong negotiation skills.
• Self‑starter mentality.
• Understanding of relocation policies, tax implications, and immigration considerations.
• Proven ability to manage multiple relocation cases in a rapid environment.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills, with the ability to support employees at all organizational levels.

Preferred Qualifications

• Experience with relocation management platforms or software.
• Professional certifications such as GMS or CRP.
• Understanding of cross‑cultural training and strategies that support employee adjustment.

Skills and Competencies

• Strong problem‑solving and analytical abilities.
• Ability to work in a high‑stress environment.
• Detail‑oriented and capable of independent work.
• Collaborative approach to resolving issues across enterprise groups.
• Understanding of processes (system and non‑system), troubleshooting, and solution recommendation.
• Self‑motivated team player who thrives in a dynamic environment.
• Proficiency with Microsoft Office suite, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Work Environment

Primarily office‑based with occasional exposure to manufacturing/factory settings, subject to noise and temperature variations.

Physical Requirements

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally stand, move, and/or walk.
• Frequently move and/or transport up to 10 pounds.
• Vision requirements: close vision, distance vision, depth perception, and ability to adjust focus.