Relocation Specialist

About the role

This position provides direct assistance to clients of The International Center throughout their international or domestic relocation to Indiana. This position is responsible for helping professionals and their families acclimate to Indiana by providing expert guidance through their home search, settling-in process, and related activities. Successful International Relocation Specialists are confident users of technology, are comfortable communicating with clients of a variety of nationalities and cultures and take initiative to provide excellent customer service and address challenges that are common to international relocation. This position is a fantastic opportunity for individuals with a strong customer service background, enthusiasm for working directly with people, confidence in using technology, and an interest in Indiana’s global connections. This is also a wonderful opportunity for individuals seeking a flexible work schedule rather than set, regular hours. Real Estate license preferred but not required.

Responsibilities

• Work in close collaboration with the Relocation Department to provide excellent customer service to clients of The International Center
• Provide excellent direct service to assigned clients
• Provide city orientation tours by transporting clients and their families in the Relocation Specialist’s own car (prefer ability to accommodate 4 passengers + driver)
• Research rental properties, plan home viewing appointments and accompany clients on tours of properties
• Accompany clients on school tours
• Complete move-in and move-out inspection reports at client properties
• Accompany clients to the BMV if assistance is required (rare occurrence)
• Respond to inquiries from colleagues and clients by email and through the cloud-based portal
• Maintain timely communications with colleagues and clients through email, phone, and the cloud-based technology platform
• Follow all reporting expectations and timelines related to company and client assignments
• Support efficiency and effectiveness of the Relocation Department by providing timely and relevant recommendations to department staff around customer service best practices, resources for clients, technology processes, and both internal and external communication
• Participate in all required training/shadowing sessions, quarterly departmental meetings, and professional development seminars, and take responsibility and initiative for any additional training needed to perform work duties
• Other duties as assigned

Qualifications

• Bachelor's degree (B.A./B.S.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Required: valid Indiana driver’s license with a clean driving record
• Reliable vehicle to transport clients to appointments and city tours
• Possibility to earn Realtor license, depending on department's needs
• International background, travel, living overseas or working with global companies and organizations is preferred
• Customer service experience is preferred
• Minimum of 1 year living in the Indianapolis area
• Must be authorized to work in the United States and successfully complete a background check and drug screening
• Most work is done during the week, may be needed with advanced notice on weekends

Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and colleagues; foreign language fluency is desired but not required. Preferred languages include Spanish, Japanese, French, Italian and Mandarin
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations
• Excellent people skills including the ability to communicate effectively with individuals across diverse cultures and both internal and external audiences through written and verbal means
• Excellent organizational skills, including the ability to multi-task, prioritize, and efficiently make decisions
• Proficiency in Microsoft Office products including Word, Excel, Outlook, and the cloud-based One-Drive file sharing system
• Ability to quickly adopt and use a cloud-based