Relocation Specialist

RELOCATION SPECIALIST SUMMARY

The position serves as a Relocation Specialist for a nonprofit affiliate of the Housing Authority, facilitating the relocation process for residents.

RESPONSIBILITIES

• Acts as the main point of contact for administering relocation services.
• Oversees the delivery of relocation services and benefits to residents and their families.
• Provides continuing advice and support to both the Development Team and residents.
• Conducts a thorough needs assessment at the onset of the relocation process.
• Works with residents and/or family members to ensure all needs are understood and met.
• Guides residents and family members through the location selection process.
• Maintains the home-finding process and documents relevant data.
• Reviews and evaluates exception requests and provides solutions.
• Accurately documents conversations, exceptions, move-related expenses, and correspondence.
• Maintains file documentation and ensures data integrity.

QUALIFICATIONS

• Bachelor’s degree preferred
• Direct client interaction and advisory experience preferred
• Proficiency in Microsoft Office suite of products, especially working with spreadsheets
• Strong oral and written communications skills and ability to multitask in a fast-paced environment
• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
• Strong attention to detail, excellent customer service skills
• Knowledge and ability to use typical office equipment (PC, calculator, internet/web etc.)
• Willingness to learn about affordable housing policies & Housing Choice Voucher regulations, policies & procedures
• Ability to interact with staff at all levels while remaining flexible, proactive, and efficient
• Ability to work independently, tracking and managing numerous, simultaneous projects
• Knowledge of general office procedures (e.g., filing, correspondence, scheduling)

Skills

• Microsoft Office Suite
• Strong Communication Skills
• Attention to Detail
• Customer Service Skills
• Basic Math Skills
• Office Equipment Proficiency
• Flexible and Proactive
• Independent Work Ability
• Office Procedures Knowledge

Benefits

• Health and Welfare Benefits Coverage Options
• Medical, Dental, Vision, Spending Accounts, Life Insurance, Voluntary Plans
• Participation in a 401(k) Plan

Pay

$25 to $30/hour, depending on experience

Schedule

Onsite, Monday through Friday (8AM to 5PM)

Company Information

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.