Relief Supervisor

About the Role

Manages the operation of the stores to achieve maximum sales performance during assigned shifts.

Responsibilities

• Ensures the store is adequately staffed and new employees are trained.
• Maintains proper store merchandising, cleanliness, and adequate change reserves in cash registers.
• Assists cashiers when needed and implements all aspects of the customer service program.
• Provides training by answering questions, giving directions, and offering feedback about task performance to employees and community service workers.
• Limits store injuries by providing safety guidelines, coaching employees about safety issues, and promptly reporting concerns to the store manager.
• Submits daily reports on crew performance and furniture department; suggests disciplinary actions and terminations to the store manager.
• Maintains daily employee attendance records and communicates attendance issues to employees.
• Implements Operations Manual guidelines for banking and cash handling to ensure accuracy and accountability.
• Ensures all shopping carts are inside the store at closing.
• Follows closing procedures in the Operations Manual to secure the store at the end of each business day.
• Prepares the production room for the next shift by ensuring dropped-off donations are inside the store.
• Reports to the store manager or supervisor and provides direction to store employees during assigned shifts.

Qualifications

• Knowledge of styles and trends.
• Ability to identify merchandise quality and price it accordingly.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write clear employee warnings and provide effective feedback.
• Ability to present information effectively in one-on-one and small group settings.
• Ability to delegate tasks and follow up to achieve results.
• Ability to work productively as part of a team.
• Experience working with a diverse workforce.
• Ability to work with individuals possessing developmental disabilities.
• Strong written and verbal communication skills and good listening ability.
• Good judgment and energy for fast-paced work.

Physical Demands

• Works inside a production and retail environment with exposure to temperature fluctuations.
• Regularly required to speak, hear, stand, and move throughout the store.
• Frequently lifts and/or moves up to 30 pounds using upper body strength.
• Occasionally exposed to dust from donations.
• Constantly standing, bending, stooping, and occasionally walking.
• Must be able to lift arms shoulder height or above.
• Must be able to push or pull clothing racks weighing up to 15 pounds.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.