Relief Supervisor

About the Role

Manages the operation of the stores to achieve maximum sales performance during assigned shifts.

Responsibilities

• Ensures the store is adequately staffed and new employees are trained.
• Maintains proper store merchandising and cleanliness.
• Ensures cash registers have adequate change reserves and assists cashiers when needed.
• Implements all aspects of the customer service program.
• Provides training by answering questions, giving directions, and offering feedback about task performance to employees and community service workers.
• Assists in limiting store injuries by providing safety guidelines, coaching employees about safety issues, and promptly reporting safety concerns to the store manager.
• Submits daily reports on the performance of the assigned crew and furniture department; suggests disciplinary actions and terminations to the store manager.
• Maintains daily employee attendance records in assigned departments and addresses attendance issues with employees.
• Implements Operations Manual guidelines for banking and cash handling to ensure accuracy and accountability.
• Ensures all shopping carts are inside the store at closing.
• Follows closing procedures in the Operations Manual to secure the store at the end of each business day.
• Prepares the production room for the next shift by ensuring dropped-off donations are inside the store.
• Reports to the store manager or supervisor and provides direction to store employees during assigned shifts.

Qualifications

• Knowledge of styles and trends.
• Ability to identify merchandise quality and price it accordingly.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write employee warnings that provide clear feedback.
• Ability to effectively present information in one-on-one and small group situations to customers and employees.
• Ability to delegate and follow up to achieve established results.
• Ability to work as a productive member of a team.
• Experience working with a diverse workforce.
• Ability to work with individuals possessing developmental disabilities.
• Strong written and verbal communication skills and good listening ability.
• Energy to take on fast-paced work and use good judgment.

Physical Demands

• Works inside in a production and retail environment with exposure to temperature fluctuations.
• Regularly required to speak, hear, stand, and move throughout the store.
• Frequently uses upper body strength to lift and/or move up to 30 pounds.
• May occasionally be exposed to dust from donations.
• Constantly standing, bending, stooping, and occasionally walking.
• Must be able to lift arms shoulder height or above.
• Must be able to push or pull clothing racks weighing up to 15 pounds.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.