Relief Referral Coordinator

The position of Relief Referral Coordinator is currently being managed by a partner company on behalf of a leading academic healthcare system. This role is based in the United States and offers the opportunity to serve as a critical gateway to patient care.

About the role

This role combines administrative expertise, medical knowledge, and problem-solving skills to support patient safety, continuity of care, and operational excellence. Ideal candidates thrive in detail-oriented, high-volume healthcare environments and are passionate about improving patient access and service delivery.

Responsibilities

• Receive, review, validate, and process incoming referrals and supporting documentation from external healthcare providers.
• Interpret medical terminology, diagnostic information, procedural requests, urgency indicators, and ICD-10 codes to ensure accurate referral intake.
• Determine referral completeness and appropriately route requests to clinics, specialties, diagnostic departments, or programs using established workflows and referral matrices.
• Create and manage referral records within Epic, ensuring accurate patient identification, documentation attachment, and referral categorization.
• Communicate with providers and internal teams to obtain missing information, clarify referral details, and resolve discrepancies.
• Escalate complex cases, routing concerns, and potential patient safety issues according to established protocols.
• Monitor referral trends, identify workflow improvement opportunities, and contribute to operational enhancements and quality initiatives.
• Support maintenance and optimization of referral routing matrices and participate in continuous process improvement efforts.

Requirements

• Bachelor's degree with 2+ years of ambulatory clinic experience, OR Associate's degree with 4+ years of experience, OR High School diploma with 6+ years of relevant ambulatory experience.
• Strong understanding of ambulatory care workflows and referral management processes.
• Experience working in centralized access centers, referral coordination, patient scheduling, or multi-specialty clinic environments is preferred.
• Proficiency with Epic electronic medical record systems, particularly referral workflows, diagnosis entry, and documentation management.
• Working knowledge of medical terminology, diagnostic procedures, ICD-10 coding, and clinical documentation interpretation.
• Demonstrated ability to manage high-volume workloads while maintaining accuracy, compliance, and attention to detail.
• Strong analytical, communication, interpersonal, and problem-solving skills.
• Understanding of HIPAA requirements, patient confidentiality standards, and patient identification protocols.
• Able to work independently, prioritize competing tasks, and maintain a patient-centered approach to service delivery.
• Completion of a medical terminology course and previous experience in referral management are considered strong assets.

Benefits

• Competitive hourly compensation ranging from $29.38 to $39.72 per hour, based on experience, education, and internal equity.
• Fully remote work environment with Monday-Friday business hours.
• Opportunity to contribute to a leading academic healthcare environment focused on patient care, research, and education.
• Exposure to diverse ambulatory specialties and centralized healthcare operations.
• Career growth and professional development opportunities within a large healthcare system.
• Inclusive and diverse workplace culture committed to equity and service excellence.
• Union-represented position with flexible relief scheduling opportunities.