Relief Manager

About the role

This is a per diem role at Gift of Life Howie’s House, an affiliate of Gift of Life Donor Program. The position involves the daily operations of the facility, including managing volunteers, ensuring a safe and comfortable environment, and supporting guests and volunteers.

Responsibilities

• Administer guest admissions based upon policy and guidelines; assist in assuring accuracy of registration procedure and gather information for room statistics.
• Support room scheduling, guest requests, check-in and check-out, and work with Social Worker to prioritize families for eligibility to stay in Family House.
• Address families’ needs that arise during shift (i.e., arrange transportation, provide room rate reductions, etc.) and when Social Worker is not present.
• Provide emotional support to families.
• Actively engage in providing guest services as well as ensuring that volunteers are provided with a positive and supportive environment.
• Perform on-site property inspections to ensure that GOL Howie’s House is clean, neat, and in good repair.
• Respond to property problems, report issues to GLDP House Manager- Evening, interact with appropriate GLDP staff and/or outside contractors (i.e., plumbers, electricians, etc.), and coordinate with vendor services for laundry, transportation/van service, etc.
• Maintain inventory of House supplies and provide input to House Manager- Day.
• Train and educate staff, residents, and volunteers in use of and response to GOL Howie’s House safety systems and alarm.
• Support Home Cook Hero Program In-Kind Contributions.
• Identify and support opportunities to advance the mission of Gift of Life Howie’s House (e.g., newsletter stories; media opportunities; speaking engagements; networking).

Requirements

• Bachelor’s Degree and three years general work experience or associate degree and two years’ experience in hotel, hospitality, customer relations or service management related fields is required.
• Ability to develop and carry out plans/goals, establish priorities, and effectively multitask required.
• Demonstrated proficiency in Microsoft office is required.
• Bilingual language skills are a plus.

Qualifications

• Must be able to work 2 or 3 shifts per month.
• On-site on-duty generally works one 24-hour shift between the hours of Friday 3:00 pm and Sunday 3:00 p.m., sleeps on-site during overnight hours.

Skills

• Effective communication and working with volunteers and contributors.

Benefits

• Part-time/Per-Diem
• Pay: $19.00 per hour plus $125.00 for overnight coverage

Pay

• $19.00 per hour plus $125.00 for overnight coverage

Schedule

• Generally works one 24-hour shift between the hours of Friday 3:00 pm and Sunday 3:00 p.m., sleeps on-site during overnight hours.
• Must be able to work 2 or 3 shifts per month.