Relief Intake Worker

Essential Responsibilities

• Provide trauma-informed, strengths-based telephone interventions that incorporate safety planning and assessment of immediate needs.
• Answer 24-hour Ll?manos Hotline Line within the first three rings, unless assisting another caller.
• Provide back-up support to the YW\'s new Homelessness Helpline by responding to calls, helping the caller to create a safety plan, and making referrals to the Outreach Worker or Case Manager.
• Ensure bed-update system receives a login and updates/changes within the 1st hour of each shift and again as space changes.
• Conducts intakes for YWCA programs.
• Complete hotline logs, case notes, incident reports, logs, and service tracking logs prior to the end of shift.
• Maintain client records.
• Attend supervision, trainings, and staff meetings.
• Maintain all digital files in AWARDS (i.e., data system) and program records, in accordance with ethical and confidentiality standards.
• Access the language line when needed.
• Dispatch medical advocates following protocol.
• Review and update Yammer throughout your shift.
• Perform other related duties as requested.

Qualifications

• Associate?s degree or equivalent plus 1 - 3 years of experience in human services;
• Bilingual;
• Versatility, written, oral, and organizational skills, including strong computer skills;
• Ability to resolve conflict using de-escalation techniques and trauma-informed skills;
• Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship;
• Experience and knowledge of child development and impact of Domestic Violence On Children;
• Experience With Survivors Of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on communities;
• Understanding Of Both Interpersonal And Structural Racism and bias;
• Ability to represent agency in all settings;
• Experience with and knowledge of accessing resources within the community;
• Must be able to be covered by the agency's insurance policy;
• Must be able to lift 40 lbs.