Relief Crisis Call Specialist - 988 Crisis Services (Missoula, MT)

Responsibilities

• Answer inbound 988 contacts in a timely manner per program standards.
• Works collaboratively with individuals in crisis and encourages their involvement in their care and other related decisions.
• Provides appropriate mental health information and referrals utilizing the designated databases.
• Collaborates with contacts to develop safety plans.
• Utilizes the local crisis response teams and public service answering points for intervention as needed.
• Provides thorough and accurate documentation of all caller interactions throughout the shift.
• Maintain confidentiality of all callers.
• Conduct follow-up calls at the scheduled times.
• Supports and trains the 988 Crisis Call Volunteers on shift.
• Completes mandatory Applied Suicide Intervention Skills Training within 12 months of employment.
• Performs all duties and work assignments in an ethical, safe, healthy, and environmentally sound manner and in compliance with generally accepted legal, business, and professional standards.
• Performs related and/or other work as assigned.

Requirements

• Talents, skills, and abilities: Excellent critical thinking, problem-solving and time-management skills.
• Ability to remain calm and de-escalate crises.
• Ability to work independently while still seeking support as needed.
• A High School Diploma or HSE is required, along with past employment experience.

Benefits

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off