Relief Community Manager

Key Responsibilities

• Contribute to caring and positive working and living environments for all employees and residents.
• Act as interim Community Manager during absences or emergencies, handling all daily operations and staff supervision.
• Aid on-site Community Manager with resident move-ins and move-outs, including conducting inspections and processing required documentation.
• Complete and submit resident recertifications in accordance with regulatory and company guidelines.
• Generate and review EIV (Enterprise Income Verification) reports, addressing discrepancies and ensuring timely compliance.
• Respond to resident inquiries and concerns, maintaining a high standard of customer service.
• Collaborate with maintenance staff to ensure timely resolution of work orders and property upkeep.
• Collect rent payments and enforce lease terms as necessary.
• Maintain accurate records and files, including resident leases, compliance documentation, and operational reports.
• Develop positive working relationships with residents, service providers, vendors, contributors, colleagues, and volunteers.
• Respond calmly, fairly, and professionally to resident complaints, clearly documenting discussions, etc.
• Ensure that CCH policies and procedures are implemented to ensure compliance with legal requirements and all administrative agency rules and regulations.
• Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines.
• Prepare for site and other audits (including NSPIRE, MOR, and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e., most recent audit, insurance policy, etc.).

Qualifications

• High School diploma or GED required.
• 1 year of supervisory experience required.
• Real Estate License, or Certified Property Manager (CPM) plus 1 Year of Property Management Experience preferred.
• Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs preferred.
• Proficient with Microsoft Office 365 platform and able to quickly learn the organization’s other systems.
• Excellent organizational skills, attention to detail, prioritization, and time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills, including written and oral communications.
• Ability to serve with integrity, professionalism, and confidentiality.
• Demonstrated ability to work independently with a high level of self-motivation and effective prioritization skills.