Relief Clerk / Customer Service Representative (CSR)

Job Summary

The Relief Clerk/Customer Service Representative (CSR) provides administrative and customer service support across assigned departments, ensuring continuity of operations during staff absences or peak periods. This role is responsible for delivering efficient service, processing transactions, and maintaining accurate records while upholding company standards.

Key Responsibilities

• Customer Service
• Provide prompt, courteous, and professional service to customers (in-person, phone, and email)
• Address customer queries, complaints, and requests, ensuring timely resolution or escalation
• Maintain a high level of product and service knowledge
• Administrative Support
• Perform general clerical duties including filing, data entry, and document preparation
• Maintain accurate records and update internal systems as required
• Aid with the preparation of reports and correspondence
• Sales & Order Processing
• Process customer orders, invoices, and receipts accurately
• Verify pricing, quantities, and product availability
• Cook with sales and warehouse teams to ensure timely order fulfillment
• Cash Handling & Reconciliation
• Handle cash, cheques, and electronic transactions in accordance with company policies
• Perform daily cash reconciliation and report discrepancies
• Relief Coverage
• Provide coverage for clerical and customer service roles across departments as needed
• Adapt quickly to different functions, systems, and team environments
• Support business operations during peak periods or staff shortages

Qualifications & Experience

• Minimum of 3–5 CXC subjects including Mathematics and English
• Certificate or Diploma in Business Administration or a related field is an asset
• 1–2 years’ experience in a customer service or administrative role

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Attention to detail and accuracy
• Ability to multitask and work in a fast-paced environment
• Basic proficiency in Microsoft Office (Word, Excel)
• Customer-focused with a positive attitude