Customer Service Representative (CSR)

We are seeking a friendly, dependable, and customer-focused Customer Service Representative (CSR) to join our growing team. Whether you are an experienced customer service professional or someone with strong communication skills looking to build a career, we encourage you to apply.

About the role

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support via phone, email, chat, and in-person interactions. The ideal candidate is organized, detail-oriented, and committed to delivering a positive customer experience.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and in person.
• Process orders, quotes, returns, and customer requests accurately.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and documentation.
• Coordinate with sales, operations, and other departments to ensure customer satisfaction.
• Follow up on open issues and provide timely updates to customers.
• Assist with administrative and data entry tasks as needed.

Requirements

• High school diploma or equivalent required.
• Previous customer service experience is helpful but not required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Basic computer proficiency, including Microsoft Office and email applications.
• Positive attitude, reliability, and strong work ethic.
• Ability to work independently and as part of a team.

Benefits

• Full-time and part-time opportunities available.
• Flexible work arrangements: in-person, hybrid, or remote (depending on role requirements).
• Competitive compensation.
• Supportive and team-oriented work environment.
• Opportunities for growth and advancement.

Schedule

• Full-time and part-time positions available.
• Flexible hours may be available based on business needs.