Customer Service Representative (CSR)

Applications due by August 17, 2026

About the role

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. Work location: Wheat Ridge, CO 80033.

Responsibilities

• Respond promptly to customer inquiries; process sales orders, customer returns, shipment delays, and provide quotations for all products.
• Create professional bids, quotations, and proposals.
• Coordinate customer visits if needed and answer phone calls or attend to walk-in visitors.
• Create product samples and send them to clients or address their questions.
• Track shipments closely to ensure timely delivery, confirm artwork approval, and prevent delays in the approval period.
• Correspond regularly with Supply Chain to monitor overseas orders from start to finish.
• Communicate with the Sales Team, customers, and art department to ensure satisfactory and timely resolutions.
• Respond to internal and external customer inquiries professionally via phone, email, or in person; manage customer complaints with discretion and tact.
• Obtain functional knowledge of all label products.
• Communicate regularly with management regarding workflow, operations, and opportunities for streamlining procedures.
• Attend and present at production meetings.
• Provide backup support to team members as needed.

Requirements

• 2 or 4-year college degree or relevant work experience.
• High level of professionalism and interpersonal skills to handle customer service and project management.
• Strong working knowledge of customer service principles, practices, and skills.
• Customer-focused attitude, passion for quality, and willingness to cultivate product expertise quickly.
• Ability to prioritize, problem-solve, and manage multiple projects on tight deadlines.
• Intermediate computer skills and knowledge of MS Office Suite; ability to learn industry-standard software.
• Familiarity with enterprise resource planning systems.
• Professional-level written and verbal communication skills, strong decision-making ability, and attention to detail.
• Ability to work well with all levels of internal management, staff, outside customers, and suppliers.
• Demonstrated ability to work with a diverse team and remain professional under pressure.
• Own a camera that shoots 4K or higher.
• High school diploma or equivalent education.
• Must pass a conditional post-offer background investigation and drug screen.

Physical Requirements

Activity Continuously (5-8 hours) Frequently (3-4 hours) Occasionally (1-2 hours) Never Lifting: Heavy (45 lbs & over) Never Lifting: Moderate (15-44 lbs) Occasionally Lifting: Light (14 lbs & under) Occasionally Carrying: Heavy (45 lbs & over) Never Carrying: Moderate (15-44 lbs) Occasionally Carrying: Light (14 lbs & under) Occasionally Pushing/Pulling Continuously Reaching Above Shoulder Occasionally Reaching At Shoulder Occasionally Reaching Below Shoulder Occasionally Twisting Occasionally Bending Occasionally Kneeling/Crawling Occasionally Squatting Occasionally Climbing: Use of legs only (stairs) Occasionally Climbing: Use of arms & legs (ladders) Never Hearing Continuously Vision: Close Continuously Vision: Distant Continuously Vision: Depth Perception Continuously Hands/Fingers: Simple Grasping Continuously Hands/Fingers: Fine Manipulation Continuously Repetitive Movements Continuously Walking Occasionally Standing Occasionally Sitting Continuously Speaking Continuously

Pay

$19.00–25.00/hour (DOE)

Schedule

Monday–Friday, 7:00 AM–4:00 PM (1-hour lunch)