Relief Administrative Assistant, Northampton

Responsibilities

• Provide overall administrative and program support including dissemination of program materials and maintaining stock of forms, marketing and program calendar materials.
• Answer incoming phone calls, direct caller or document to appropriate staff, and ensure proper staff person or department is notified in a timely manner upon a visitor's arrival and monitor to ensure visitor receives a response.
• Respond to customer service issues, follow up customer service issues, and ensure customer issues are professionally resolved in a timely manner.
• Maintain clerical support for documentation, administrative paperwork and data collection according to contract guidelines; ensure neat, accurate, and timely records in accordance with agency policies and procedures along with all regulatory bodies.
• Update monthly newsletter and marketing materials including flyers and monthly calendar.
• Support Director in the management of purchase requests, check requests, and petty cash reconciliation.

Requirements

• High school diploma or equivalent
• Demonstrated reception, typing, word processing and office skills
• Excellent organizational and interpersonal skills
• Detail oriented

Qualifications

• Bilingual candidates are strongly encouraged to apply
• We seek applicants who embody CSO's values by being: Positive, Respectful, Insightful, Conscientious

Benefits

• Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more

Pay

$16/hour

Schedule

Relief position

About the Role

The Administrative Assistant is responsible for general reception, clerical and billing duties. This is a relief position.

Skills

• Positive
• Resilient
• Collaborative
• Effective communicator
• Self-aware
• Accountable
• Feedback-oriented

Benefits

• Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more

Company Information

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023 and 2024. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work.