Reliability Technician I

Company Overview

Mission: To create lasting partnerships with our customers, our employees, and the communities we serve.

Vision: We make distribution effortless.

Core Values:

• Positively Impacting Others – Create positive energy using empathy and kindness.
• Adapt to Change – Embrace, encourage and excel in a changing environment.
• Team Environment – Create synergy with common purpose and commitment.
• Honest Communication – Communicate to build trust and mutual respect.
• Safe and Strong Work Ethic – Consistently producing high quality work in a safe manner.

Benefits

• Medical, Dental, Vision, Prescription coverage
• Optional FSA and Optional Medical Waiver
• Bonus
• Company‑paid Life Insurance, Short‑Term & Long‑Term Disability, and AD&D
• 401(k) with generous company match
• Paid Vacation – 120 hours per year
• 7 Paid Holidays plus Holiday Pay
• Paid Volunteer Hours
• Employee Fuel Discount Account
• Wellness Program Incentives
• Recognition & Reward Program
• Team Member Referral Bonus
• Boot Reimbursement

Responsibilities

• Conduct on‑site customer visits and replace filters and breathers.
• Ensure lubricants are compatible with machines and perform common lubrication tasks.
• Troubleshoot, analyze failures, and solve lubrication‑related equipment issues.
• Control contamination, collect, and dispose of used/waste oil.
• Order, receive, distribute, store parts, and conduct regular inventory counts.
• Collect, label, and ship oil samples; communicate results with the oil analysis laboratory.
• Provide verbal and written reports (CRM) on customer needs, problems, interests, competitive activities, and potential new products/services.
• Review and interpret engineering specifications, schematics, and blueprints to determine work procedures.
• Perform lube and fuel filtration as needed.
• Assist Reliability Technician III with advanced installations, repairs, and inspections, including auto‑lube equipment and filtration units.
• Build and dismantle pipe flanges, gaskets, and hoses.
• Inspect equipment, filters, and lubricants to recommend preventative maintenance.
• Collaborate with and learn from fellow Reliability team members to develop skills in installation, fabrication, preventative maintenance, and troubleshooting.
• Provide customer support by answering inquiries, troubleshooting issues, and following up to ensure timely resolution and satisfaction.
• Travel frequently to customer sites, including occasional overnight travel.
• Perform other duties as assigned.

Performance Expectations

• Consistently model the company’s Core Values.
• Perform all duties safely and produce consistent, high‑quality work within deadlines, with or without supervision.
• Interact professionally with team members, customers, and suppliers.
• Work effectively both individually and as a team contributor.
• Manage stress and work under pressure.
• Be accountable for behavior and results, meeting attendance and punctuality standards.
• Communicate and coordinate work efforts clearly with colleagues and other organizations.
• Bring your best each day and cooperatively perform additional duties as assigned.

Core Competencies and Skills

• Strong problem‑solving aptitude and ability to determine solutions for customers.
• Results‑oriented and accountable.
• Strong mechanical aptitude.
• Knowledge of or interest in lubrication science and applications.
• Agile, flexible, and resilient.
• Ability to work independently with minimal supervision.
• Effective customer issue resolution.
• High level of organization, follow‑through, and ability to build long‑term strategic relationships.
• Strong collaboration and teamwork skills.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Highly organized with ability to assess competing demands.
• Proven ability to learn quickly and adapt to changing environments.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience working with heavy or industrial equipment and/or lube‑related products.
• Preferred: Background in petroleum or a related industry; experience in industrial maintenance.
• Licenses/Certifications: MLA, MLT preferred (or able to obtain within 6 months of hire); unencumbered driver’s license and current auto insurance.

Equipment and Software

• Customer Relationship Management (CRM) system.
• Computerized Maintenance Management System (CMMS) – preferred.
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Virtual collaboration tools (Zoom, Microsoft Teams, Monday.com).

Working Conditions

• Work locations include office, warehouse, equipment shop, and customer sites.
• Exposure to chemicals, high noise, dust, dirt, grease, and other disagreeable elements.
• Exposure to moving machinery and outdoor environments.
• Physical demands: standing, walking, driving company vehicle, bending, crouching, stooping, repetitive hand/wrist movements, occasional lifting (up to 40 lb).
• Use of simple hand tools, fuel and lube equipment, and heavy equipment (e.g., forklift).
• Safety Sensitive Position – subject to pre‑employment, random, reasonable suspicion, and post‑accident drug and alcohol testing.