Reliability Technician I

About the role

This position requires frequent work-related travel to customer sites. We offer an industry-leading benefits package that includes:

• Medical, Dental, Vision, RX, Optional FSA
• Optional Medical Waive Bonus
• Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
• 401(k) with generous company match
• Paid Vacation Time, 120 hours per year
• 7 Paid Holidays
• Paid Holiday Pay
• Paid Volunteer Hours
• Employee Fuel Discount Account
• Wellness Program Incentives
• Recognition & Reward Program
• Team Member Referral Bonus
• Boot Reimbursement

Guardian Reliability Services

Check out our Guardian Reliability Services website!

Essential Position Functions and Responsibilities

• Conducts on-site customer visits.
• Replace filters and breathers at customer sites.
• Ensures lubricants are compatible with the machine, process fluids in work environment and performs common lubrication tasks.
• Troubleshooting, failure analysis, and problem solving of lubrication related equipment failures.
• Contamination control, collection, and disposal of used/waste oil.
• Ordering, receiving, distributing, and storing parts, conducting regular inventory counts.
• Collects, labels, and ships oil samples followed by communication with the oil analysis laboratory.
• Supplies management with verbal and written reports (CRM) on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Reviews and interprets engineering specifications, schematics, and blueprints to determine work procedures.
• Performs lube and fuel filtration as needed.
• Works alongside Reliability Technician III to perform advanced installations, repairs, and inspections such as installing auto lube equipment and filtration units.
• Building and dismantling pipe flanges, gaskets, and hoses.
• Inspecting equipment, filters, and lubricants to recommend preventative maintenance.
• Continuously collaborates with and learns from fellow Reliability team members to develop skills in installation, fabrication, preventative maintenance, and troubleshooting of equipment and systems.
• Provides customer support by answering inquiries, troubleshooting issues, and following up to ensure timely resolution and satisfaction.
• Performs other duties as assigned.

Critical Core Competencies and Skills

• Demonstrated aptitude for problem solving; ability to determine solutions for customers.
• Results oriented and accountable.
• Strong mechanical aptitude.
• Knowledge of or interest in lubrication science, and applications.
• Agile, flexible, and resilient.
• Ability to resolve customer issues and concerns independently when appropriate.
• High level of organization and follow through and ability to build successful long-term strategic relationships.
• Strong collaboration skills and team player; seeks mutually beneficial wins – for the customer and the company.
• Demonstrated excellent customer service with external and internal customers.
• Excellent interpersonal skills as well as verbal and written communication skills.
• Must be highly organized.
• Able to assess competing demands and determine the appropriate direction.
• Proven ability to learn quickly and adapt to changing environments.

Minimum Education and Experience

• High school diploma or equivalent.
• 1 year of working with heavy or industrial equipment and/or lube related products.

Preferred Education and Experience

• Background in petroleum or relevant industry.
• Experience in industrial maintenance.

Licenses, Certifications and/or Registrations

• MLA, MLT preferred (or able to obtain within 6 months of hire).

Equipment and Software Requirements

• Customer Relationship Management (CRM).
• CMMS (Computerized Maintenance Management System) preferred.
• Familiarity using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Proficiency using virtual collaboration software (Zoom, Microsoft Teams, Monday Board).

Position Location/Working Conditions/Equipment

• Office Environment
• Warehouse
• Equipment Shop
• Customer Locations

Physical Requirements

• Typically standing or walking.
• Typically driving company vehicle.
• Typically bending, crouching, stooping.
• Repetitive wrist, hand, or finger movement.
• Using tools requiring high dexterity.
• Occasional lifting (40 lbs.).
• Simple hand tools.
• Fuel and/or lube related equipment.
• Heavy equipment (forklift, etc...)
• Vehicle.

Equipment

• Simple hand tools.
• Fuel and/or lube related equipment.
• Heavy equipment (forklift, etc...)
• Vehicle.