Reliability Technician I

About the role

This position requires frequent work-related travel to customer sites. We offer an industry-leading benefits package that includes medical, dental, vision, Rx, optional FSA, optional medical waive bonus, company paid life insurance, short term & long term disability, and AD&D. Additionally, there is a 401(k) with generous company match, paid vacation time, 120 hours per year, 7 paid holidays, working holiday pay, paid volunteer hours, employee fuel discount account, wellness program incentives, recognition & reward program, team member referral bonus, boot reimbursement, and a company mission focused on creating lasting partnerships.

Responsibilities

• Conducts on-site customer visits.
• Replace filters and breathers at customer sites.
• Ensures lubricants are compatible with the machine, process fluids in work environment and performs common lubrication tasks.
• Troubleshooting, failure analysis, and problem solving of lubrication related equipment failures.
• Contamination control, collection, and disposal of used/waste oil.
• Ordering, receiving, distributing, and storing parts, conducting regular inventory counts.
• Collects, labels, and ships oil samples followed by communication with the oil analysis laboratory.
• Supplies management with verbal and written reports (CRM) on customer needs, problems, interests, competitive activities, and potential for new products and services. Performs other duties as assigned.
• Reviews and interprets engineering specifications, schematics, and blueprints to determine work procedures.
• Performs lube and fuel filtration as needed.
• Works alongside Reliability Technician III to perform advanced installations, repairs, and inspections. Such as installing auto lube equipment and filtration units. Building and dismantling pipe flanges, gaskets, and hoses. Inspecting equipment, filters, and lubricants to recommend preventative maintenance.
• Continuously collaborates with and learns from fellow Reliability team members to develop skills in installation, fabrication, preventative maintenance, and troubleshooting of equipment and systems.
• Provides customer support by answering inquiries, troubleshooting issues, and following up to ensure timely resolution and satisfaction.
• Other duties as assigned.
• Some overnight travel is required.

Qualifications

• Demonstrated aptitude for problem solving; ability to determine solutions for customers.
• Results oriented and accountable.
• Strong mechanical aptitude.
• Knowledge of or interest in lubrication science, and applications.
• Agile, flexible, and resilient.
• Works independently with minimal supervision.
• Ability to resolve customer issues and concerns independently when appropriate.
• High level of organization and follow through and ability to build successful long-term strategic relationships.
• Strong collaboration skills and team player; seeks mutually beneficial wins – for the customer and the company.
• Demonstrated excellent customer service with external and internal customers.
• Excellent interpersonal skills as well as verbal and written communication skills.
• Able to assess competing demands and determine the appropriate direction.
• Proven ability to learn quickly and adapt to changing environments.

Skills

• MLA, MLT preferred (or able to obtain within 6 months of hire).
• Unencumbered driver’s license and current auto insurance.

Equipment and Software Requirements

• Customer Relationship Management (CRM).
• CMMS (Computerized Maintenance Management System) preferred.
• Familiarity using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Proficiency using virtual collaboration software (Zoom, Microsoft Teams, Monday Board).

Position Location/Working Conditions/Equipment

• Office Environment
• Warehouse
• Equipment Shop
• Customer Locations
• Exposure to chemicals
• High noise environment
• Dust, dirt, grease, or other disagreeable elements
• Exposure to moving machinery
• Outdoors

Physical Requirements

• Typically standing or walking
• Typically driving company vehicle
• Typically bending, crouching, stooping
• Repetitive wrist, hand, or finger movement
• Using tools requiring high dexterity
• Occasional lifting (40 lbs.)

Equipment

• Simple hand tools
• Fuel and/or lube related equipment
• Heavy equipment (forklift, etc...)
• Vehicle