Reliability Quality Technician

About the Role

The Reliability Quality Technician ensures returned transformers comply with the internal RMA (Return Material Authorization) process in a timely manner. This role supports product, process, and system documentation throughout the diagnose/repair lifecycle, working closely with various departments to maintain quality standards and support audits.

Responsibilities

• Participate in Tier II meetings and schedule daily follow-ups on RMAs.
• Photograph, tag, and label incoming RMAs to record their condition.
• Inspect returned transformers, document defects, and provide feedback to Quality Auditors and Production.
• Update the RMA status tracker daily.
• Collaborate with SCM, Engineering, Production, SIOP, and Project Managers.
• Monitor returned transformers during repair/rebuild stages.
• Shadow Tanking and Testing departments during the diagnose stage.
• Participate in internal audits and support external audits by customers, registrars, and regulatory agencies.
• Contribute to quality management system improvement initiatives.
• Assist with final inspections of RMAs before shipment.
• Perform tests such as TTR, Resistance, Insulation Resistance, and oil sampling.
• Assist with teardown of field failures and coils.
• Ensure adherence to safety and environmental standards during audits.
• Verify compliance with oil-handling procedures.

Qualifications

• 3 years’ experience in Quality, Manufacturing, Industrial Technology, or related technical discipline.
• Fundamental knowledge of electric circuits and electrical apparatus.
• Knowledge of quality management systems and manufacturing quality principles.
• Familiarity with quality tools, including Root Cause Analysis and Corrective/Preventive Actions.
• Ability to interpret engineering drawings, specifications, and technical documentation.
• Experience with product adherence to ISO and IEEE standards.
• Previous oversight of quality documentation maintenance (e.g., SOPs).

Preferred Qualifications

• ASQ Certified Quality Technician (CQT) or ISO 9001 Internal Auditor Certification.
• Understanding of transformer manufacturing processes or electrical equipment assembly.

Requirements

• Analytical and problem-solving skills.
• High attention to detail.
• Strong documentation and reporting skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and cross-functionally.
• Proficiency in MS Office and quality documentation tools.
• Familiarity with oil-filled transformer construction and testing (desired).
• Ability to meet physical requirements, including lifting moderate weights, climbing ladders, and working in an industrial environment.

Work Environment

• Office (30%), manufacturing environment (70%).
• Regular interaction with production areas.
• Constant presence on the production floor.
• Exposure to noise and oil-handling areas.