Release of Information (ROI) Specialist (FT- 1.0 FTE, Day Shift, On-Site)

Position Summary

The Release of Information (ROI) Specialist facilitates centralized access to medical records in any format to patients, healthcare organizations, internal customers, and third-party requesters. This role is critical to the continuity of care for the patient and ensuring organizational compliance with applicable state and federal laws and HIPAA regulations, providing timely and accurate access to the legal medical record and designated record set.

Minimum Qualifications

• Required High School Diploma or Equivalent
• One (1) year of customer service and/or healthcare experience
• PREFERRED: Health Information Management/Medical Records, Release of Information, or HIPAA experience
• Notary Public Commission

Essential Job Functions

• Manage Receipt, Tracking, and Processing of the Request
• Support all customers through the process of requesting access to information
• Review format and content of requests, interpreting need for and validity of HIPAA compliant authorizations
• Document and track the receipt, processing, and completion of each request utilizing the release of information tracking application
• Reproduce requested information from appropriate active or legacy system/format
• Verify the legal authority of the requester and validity of the request
• Analyze and interpret HIPAA compliant authorizations, legal requests such as subpoenas and court orders, allowable releases for treatment, payment, and operations, etc.
• Evaluate authority to access by verifying patient or requester’s identity or validity of personal representation documentation
• Aid patients with exercising their rights under HIPAA regulatory guidelines for requesting amendments, restrictions, or accountings of disclosure
• Manage electronic filing of Advance Directives, POLST, Living Will, Guardianship and other legal documents

Knowledge, Skills And Abilities

• Sound judgment, patience, and maintains a professional demeanor at all times
• Tact, discretion, sensitivity, and maintains confidentiality
• Exercises sound judgment, patience, and maintains a professional demeanor at all times
• Exercises tact, discretion, sensitivity, and maintains confidentiality
• Learns current and new computer applications and office equipment utilized at Bozeman Health
• Strong interpersonal, verbal, and written communication skills
• Analyzes, organizes, and prioritizes work while meeting multiple deadlines

Schedule Requirements

• This role requires regular and sustained attendance.
• The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
• On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

• Lifting (Rarely – 30 pounds)
• Sit (Continuously)
• Stand (Occasionally)
• Walk (Occasionally)
• Climb (Rarely)
• Twist/Bend/Stoop/Kneel (Occasionally)
• Reach Above Shoulder Level (Occasionally)
• Push/Pull (Occasionally)
• Fine-Finger Movements (Continuously)
• Vision (Continuously)
• Cognitive Skills (Continuously)

Exposures

• Frequency: Bloodborne pathogens, such as blood, bodily fluids, or tissues (Rarely)
• Radiation in settings where medical imaging procedures are performed (Rarely)
• Variety of chemicals and medications are used in healthcare settings (Rarely)
• Handling cleaning products, disinfectants, and other substances (Rarely)
• Infectious diseases due to contact with patients in areas that may have contagious illnesses (Rarely)