Release of Information (ROI) Representative

Description

The ideal candidate will process all types of medico/legal, first party, and third party ROI requests in accordance with federal and VA rules, regulations, and directives. Duties also include processing duplicate records from paper charts, retrieving documents from electronic health records, coordinating requests for information from Radiology and Pathology Lab, providing customer service to VA Veterans and associates, and providing back-office ROI support services.

Requirements

• High school diploma or equivalent
• At least 2 years of experience in medical records or health information management
• Knowledge of federal and VA rules, regulations, and directives related to ROI
• Proficient in Microsoft Office Suite
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong attention to detail and organizational skills