Relationship Specialist - Sheldon Road

About the role

At Grow Financial Federal Credit Union, we believe in service—to our 300,000 members, 600 team members, and local communities. We’re a credit union owned by our members and dedicated to serving people, not profit. Our Relationship Specialist role is an entry-level career opportunity designed to go beyond a traditional bank teller, offering potential for growth and advancement. You’ll learn the ins and outs of financial services while building meaningful relationships with members to provide superior customer service.

Responsibilities

• Process cash transactions.
• Open deposit, savings, and credit card accounts.
• Discuss loan and retirement products with members.
• Build relationships with members to discover their needs and provide expertise.

Requirements

• High school diploma or equivalent.
• Demonstrated customer service skills.
• Aptitude and desire for sales achievement and strong interpersonal skills in a team environment.
• Basic math skills.
• Excellent verbal communication (bilingual English/Spanish is a plus).
• Working knowledge of Windows-based PC products.

Physical Demands

• Ability to see, hear, write, and speak English.
• Ability to type repetitive keystrokes.
• Ability to sit or stand for extended periods.
• Ability to occasionally move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to 25 pounds without assistance or with reasonable accommodation.

Work Environment

This is an in-person role based in the energetic environment of our retail stores. You may occasionally travel between various Grow locations. The position requires participation in a Saturday coverage rotation with flexible availability.

Benefits

• Competitive pay starting at $21/hr, depending on experience.
• Work-life balance: 15 days of paid vacation to start, plus paid holidays and sick time.
• Family-first benefits: Paid family leave for eligible team members.
• Community impact: Two paid volunteer days each year.
• Professional development: Up to $5,250 annually for full-time team members and $2,625 for part-time team members.
• Retirement readiness: 401(k) with employer contributions and matching totaling up to 8%.
• Comprehensive healthcare: Medical, dental, vision, virtual care, and mental health support.
• Financial perks: Special team member discounts on consumer loans.
• Career growth and development: Dedicated in-house training team focused on helping you reach your full potential.