Relationship Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates brokerage office activities in support of the Financial Advisor sales force to provide meaningful activity and organizational support.
• Work with member/clients or prospects to address account issues; problem resolution; paperwork and documentation completion and deficiency resolution (NIGOs) as needed or instructed; handling of member/client requests.
• Aid in coordinating client events; preparation of marketing and seminar materials and support the advisors’ efforts to market to clients and prospects; working with LPL to ensure that all marketing, client communication and seminar materials have been submitted and approved.
• Maintain a working knowledge of all Redstone products and services to generate referrals to and from the all business lines of Credit Union.
• Prioritize calling efforts to meet weekly appointment goals; schedule annual reviews; follow-up on direct mail campaigns; problem resolution; paperwork deficiencies; member/client follow-up and other assigned calling activities which could be wide in scope.
• Greet members; assess their needs and concerns; provide general account information; document and process requests for new products and services.
• Cover referral tracking and reporting for assigned investment products.
• Document and process departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
• Coordinate referral tracking program and reporting.
• Operate computers, scanners, copiers, optical imaging, mail and other related standard office and processing equipment.
• Maintain records of work performed; assists in maintaining an inventory of supplies for the department.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Maintains strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

Education/Experience

High School Diploma/GED
2 Years Financial Industry Experience

Skills/Abilities

• Prior brokerage or wire house administrative experience preferred
• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Resolve problems utilizing advanced knowledge and experience.
• Communicate in a professional manner and deliver information clearly and effectively.
• Actively listen to questions, opinions and ideas of others.
• Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively.