Relationship Specialist - North Street, Danbury

Sales

• Promote USB products and services through branch banking sales and service processes.
• Aid customers in understanding their financial goals and suggest solutions.
• Sell customer on the value of suggested solutions and close sales.
• Maintain a working knowledge of all USB products and services.
• Stay current on products/services offered from partners and other business lines to assist in cross-selling efforts.
• Engage in all branch, market, or bank sales initiatives, contests, campaigns, and promotions.
• Exceed individual and branch goals (sales, service, cross-line of business).
• Sources and facilitates Bank at Work opportunities.
• Proactively reaches out to new and existing customers, including onboarding, upselling, setting appointments for financial reviews, etc.
• Leverages all lead lists, top customer lists, household lists, business lists, etc., and enthusiastically reaches out to customers to deepen relationships.

Customer Service

• Demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand.
• Put the customer first by promptly acknowledging their presence.
• Focus directly on the customer, quickly putting aside other projects to interact with them.
• Handle transactions accurately and efficiently, respecting customers' time.
• Respond to or refer customer concerns to supervisors as appropriate.
• If follow-up is required, set clear customer expectations and deliver as promised.
• Maintain the highest levels of confidentiality and privacy of customer information.
• Project a professional, positive outlook and demeanor at all times.

Operations / Risk Management

• Accurately process transactions including deposits, withdrawals, transfers, and negotiable items like Bank Checks and Money Orders.
• Balance TCD and/or TCR accurately and effectively when required.
• Process wire transfers.
• Monitor account records such as signature cards, POAs, and Business Resolutions to ensure they are completed correctly and in compliance.
• Comply with S.A.F.E. Act regulations, keeping registration information updated and ensuring status as active.
• Provide N.M.L.S. registration number to consumers upon request and in all written communications in accordance with law, specifically on e-mail signatures and business cards.
• Comply with Fair Lending regulations.
• Comply with UDAAP (Unfair, Deceptive Abusive Acts or Practices) regulations.