Bilingual Senior Relationship Specialist - North Street - Danbury

Sales

• Promote USB products and services through the use of branch banking sales and service processes.
• Aid customers in understanding how their financial goals are met with suggested solutions.
• Sell customers on the value and close on the sale.
• Maintain a working knowledge of all USB products and services sold in the branch.
• Keep current on product/services offered from partners and other business lines to assist in cross-selling efforts.
• Participate in sales-related branch, market, or bank sales initiatives, contests, campaigns, and promotions.
• Engage in sales-related branch or bank-level projects or initiatives.
• Exceed all individual and branch goals (sales, service, cross-line of business).
• Sources and facilitates Bank at Work opportunities.
• Proactively reaches out to new and existing customers, including onboarding, upselling, setting appointments for financial reviews, etc.
• Maximizes networking and community service events.
• Leverages all lead lists, top customer lists, household lists, business lists, etc., and enthusiastically reaches out to customers to deepen relationships.
• Assists in the coaching and development of other team members as needed.

Customer Service

• Consistently demonstrate the service behaviors embedded in the USB Customer Service Commitment Charter and the branch banking sales & service process.
• Put the customer first by promptly acknowledging their presence.
• Handle transactions accurately and efficiently, respecting customers' time.
• Maintain the highest levels of confidentiality and privacy of customer information.
• Respond to customer concerns to supervisors as appropriate.
• If follow-up is required, set clear customer expectations and deliver as promised.
• Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
• Project a professional, positive outlook and demeanor at all times.
• Provide coverage for service transactions as needed.
• Accountable for successful retention of customers.

Operations/Risk Management

• Accurately process transactions including but not limited to deposits, withdrawals, transfers, and negotiable items such as Bank Checks and Money Orders.
• Process and approve wire transfers within authorized limits.
• Monitor and maintain collections and fee rebates.
• Maintain account records, such as signature cards, POAs, and Business Resolutions, ensuring they are completed correctly and within compliance.
• Support Branch Management in maintaining the safety and soundness of the branch.
• Aid Branch Management in distributing, educating, and training branch employees on information/policy changes as needed.
• Make exceptions within approved limits using knowledge based on experience relating to policies and procedures.
• Review branch compliance and audit reports.
• Assist Branch Management in minimizing and correcting variances and exceptions.
• Maintain branch RCI, teller difference activity, overdrafts, and charge-offs.
• Comply with all S.A.F.E. Act regulations, including keeping registration information (including but not limited to name, home address, and work address) up to date and status as active.
• Provide N.M.L.S. registration number to consumers upon request and in all written communications in accordance with law, specifically on e-mail signatures and business cards.
• Comply with all requirements of the Fair Lending regulations.
• Comply with UDAAP (Unfair, Deceptive Abusive Acts or Practices) regulations.

Human Resources

• Actively support managerial decisions in a positive manner.
• Set a professional example for staff to follow.
• Effectively deal with staff issues or concerns in the absence of the Branch Management Team.