Relationship Specialist I

At Dow Credit Union, we're looking for a Relationship Specialist to serve as a trusted resource for our members. In this role, you'll combine financial services expertise with outstanding customer service to help members achieve their goals while delivering a personalized and positive experience at every interaction.

About Us

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 84,000 members across all 50 states and in over 40 countries and have over $2.5 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

We offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI).

Responsibilities

• Processing teller transactions accurately and efficiently
• Opening and closing member accounts
• Completing account maintenance and servicing requests
• Assisting with debit card and account-related support
• Identifying member needs through meaningful conversations and recommending appropriate products and services
• Creating opportunities to deepen member relationships through exceptional service and financial solutions
• Directing branch traffic and ensuring a smooth member experience
• Supporting multiple branch locations as needed
• Achieving individual sales and service goals while maintaining a member-first focus
• Staying current on credit union policies, procedures, regulations, and compliance requirements

Requirements

• High school diploma or equivalent required
• 1-2 years of customer service or member service experience preferred
• Previous banking, retail, cash handling, or financial services experience is a plus

Skills

• A positive, professional, and member-focused attitude
• Strong communication and relationship-building skills
• Ability to multitask and adapt in a fast-paced environment
• Confidence working independently with minimal supervision
• Strong attention to detail and commitment to accuracy
• Ability to handle confidential information responsibly
• Comfort learning and using technology and software applications
• Flexibility to work varying schedules, including Saturday rotations and occasional coverage at alternate branch locations

Benefits

• Quarterly and annual incentives
• Medical, dental, and vision coverage
• 401(k) plan
• Paid holidays
• Paid time off (PTO)

Pay

Competitive starting pay of $17.50 an hour.

Why Join Us?

• Opportunity to build meaningful relationships with members
• Variety in your workday through both teller and member service responsibilities
• Collaborative and supportive team environment
• Career development and growth opportunities
• Ability to make a direct impact on the financial well-being of our members and communities