Relationship Manager I

About the role

This position is located in Brentwood, Tennessee and offers a remote work arrangement. The Relationship Manager is responsible for managing and expanding a portfolio of assigned enterprise accounts, with a primary focus on Corpay Payables products. This role is accountable for client retention, revenue growth, profitability, renewals, cross-sell opportunities, and the strategic direction of assigned accounts. The RM also leads critical strategic initiatives, including Salesforce administration, team activity tracking and reporting, implementation attainment monitoring, training coordination, and executive-level performance reporting.

Responsibilities

• Serve as a strategic consultative advisor to enterprise clients, focusing on retaining 100% of the portfolio base and identifying cross-sell opportunities across Corpay products and services.
• Build and maintain strong relationships with key client stakeholders at all levels, including senior leadership and executive contacts, requiring monthly travel for in-person meetings.
• Demonstrate market, product, and technical expertise by assessing client needs, coordinating resources, supporting RFP activity, and ensuring client satisfaction with Corpay solutions.
• Coordinate across internal teams to deliver superior customer service and ensure client needs, concerns, and changes are clearly communicated and resolved.
• Develop and monitor client financial performance, including renewal planning, contract negotiation, profitability analysis, and program growth opportunities.
• Prepare for and lead Quarterly Business Reviews, client site visits, best-practice discussions, industry updates, and new business conversations.
• Provide leadership with client insights, market trends, and opportunities to strengthen Corpay’s value proposition.
• Maintain strong knowledge of FinTech, payment processing, commercial card, and client-specific industry trends.
• Identify operational efficiencies and growth opportunities within existing client programs.
• Establish a collaborative internal and external stakeholder network across Account Management, Sales, Finance, Accounts Payable, Implementation, Project Management, and IT to drive client spend and program adoption.
• Track and report attainment across new, ramping, and base accounts.
• Lead training efforts for Corpay Complete modules, Fleet, Cross-Border, and Prepaid programs.
• Serve as the BI reporting source of truth for RM ownership and performance visibility.
• Own initiative tracking, reporting, and visibility for strategic programs.

Requirements

• 5+ years of client management, relationship management, or sales experience supporting complex enterprise clients.
• Experience in FinTech, payment processing, commercial card, or related client-facing financial services environments.
• Strategic thinker with the ability to understand client businesses, technology environments, financial priorities, and growth opportunities.
• Strong analytical skills, including the ability to interpret data, diagnose portfolio performance, and develop growth strategies.
• Excellent communicator and presenter with a proven ability to build and maintain C-level relationships.
• Highly organized team player with strong prioritization, multitasking, and stakeholder-influence skills.
• Thrives in a fast-paced, entrepreneurial environment and demonstrates strong negotiation capabilities.
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint, as well as Salesforce.com.
• Bachelor’s degree or equivalent professional experience.
• Willingness to travel as required (approximately 70% travel expected).

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers (wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.

About Corpay

Corpay is a global technology organization leading the future of commercial payments with a culture of innovation. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries use our solutions. We are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.