Relationship Manager

About the role

A Relationship Manager Associate at Capital One is the opportunity for someone who thrives on cultivating relationships with others and being a strategic thinker. This role involves facilitating strong partnerships with dealers and sales managers, providing high-level customer service to our internal Auto Finance business, and making outbound calls to dealers to capture their business.

Responsibilities

• Cultivate positive relationships with our dealerships.
• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
• Review the structure in underwriting for COAF.
• Guide the deals in house for funding.
• Analyze territory production goals.
• Possibly partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.

Qualifications

• Bachelor's Degree in Business.
• 2+ years experience in Auto Finance.
• 2+ years experience in Customer Relations.
• 5+ years experience in Customer Service.

Benefits

Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

Pay

Salaries for Relationship Manager - Capital One Auto vary by location, ranging from $74,200 to $84,700 annually. Performance-based incentive compensation may include cash bonuses and/or long-term incentives (LTI).

Schedule

• Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations.
• In office 5 days a week for the first 90 day training period.
• Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off.