Relationship Manager

About the role

Join our team at Edenred Pay USA and be part of a company that's transforming the way businesses pay and get paid. As a Relationship Manager, you will drive stakeholder partnerships, maintain a positive customer experience, and deliver specific financial outcomes by implementing Edenred Pay systems solutions while ensuring exceptional customer service.

Responsibilities

• Become knowledgeable of all Edenred Pay’s accounts payable options and processes for each partnership.
• Manage and provide all necessary customer services, including product delivery, supplier enablement, supplier support, and ongoing account support.
• Accurately answer customer account-related inquiries, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments.
• Educate customers on best practices and processes regarding accounts payable processing.
• Confidently lead customers through conference calls and training.
• Proactively manage vendor enablement campaigns and databases.
• Provide necessary timely reporting to customers and proactively seek additional avenues for partnership improvements.
• Actively participate as an Edenred Pay team member by offering ideas and input to support and enhance current products, processes, and programs, and work collaboratively to ensure customer success.
• Perform all duties within assigned timelines and effectively communicate progress of assigned tasks.
• Take proactive ownership of other special projects and assignments to support the business as needed.
• Bring energy and a positive attitude to ensure a positive customer experience.
• Perform other duties as assigned.

Requirements

• Strong communication skills.
• Adaptive to frequent process changes.
• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM.
• A minimum of 1–2 years of previous customer service experience.
• Bachelor’s degree, ideally in business, communications, finance, or related fields.
• All applicants must successfully complete a background and drug test.

Preferred Qualifications

• Experience with Excel (Intermediate or Advanced) and SalesForce.
• Financial, technology, FinTech backgrounds; credit card processing or credit card services background also helpful.
• Experience in banking, media, and/or hospitality.

Skills

• Strong communication and interpersonal skills.
• Ability to troubleshoot and diagnose customer account issues.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with SalesForce (desired but not required).

Benefits

• 100% company-paid medical coverage for employee-only plans.
• Life insurance, AD&D insurance, and long-term and short-term disability.
• Dental, vision, critical illness, hospital indemnity, flexible spending account, and accident coverage.
• 401K plan with a generous employer match.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.
• Physical and mental abilities to perform tasks normally associated with an office position, including standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries.
• May work at computer monitors for prolonged periods with risk of eye strain and muscle pain.