Relationship Manager

About the role

Foxen Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide a platform of compliance solutions for multifamily property owners, operators and residents. We’ve built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow. That kind of momentum requires something specific from the people who work here: high standards, a builder’s mindset and ambition without ego.

Responsibilities

• Serve as the primary point of contact for assigned customers, maintaining regular communication, and fostering strong, trust-based relationships.
• Deeply understand the full range of Foxen’s offerings and effectively communicate the value of additional products or services.
• Leverage consultative sales techniques to position relevant solutions that meet client needs.
• Identify and execute opportunities for account growth through new product adoption, contract expansion, or deeper integration of existing services.
• Develop account plans and retention strategies to minimize churn and maximize client lifetime value.
• Conduct Strategic Business Reviews with key stakeholders.
• Resolve customer inquiries and prevent future concerns from arising by working cross-functionally with the Foxen team.
• Manage customer input and feedback for all escalations with detailed direction and timelines.
• As necessary, visit customers, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.

Requirements

Bachelor’s degree or equivalent experience is required. 5-7 years of Account Management or sales experience preferred. Demonstrated problem solving skills for negotiation and collaboration. Proven ability to increase revenue through cross-selling. Positive attitude with a willingness to quickly learn and adapt to new systems. Proven success in delivering on customer SLAs, building high performing teams, and creating client relationships.