Relationship Manager

Calling all innovators - find your future at Fiserv. We're a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We power transactions every time you swipe a credit card, pay through a mobile app, or withdraw money from the bank.

About the role

As a Relationship Manager in the Healthcare & Insurance vertical, you will grow and retain a portfolio of strategic clients by aligning merchant products and payment solutions to their business needs. You will work across Sales, Product, Marketing, and Finance to develop account strategies, strengthen client partnerships, and deliver measurable revenue outcomes. Your work helps clients improve payment performance, communication workflows, and operational efficiency.

Responsibilities

• Serve as the primary relationship lead for assigned clients and coordinate with internal partners to align communication, priorities, and operational support.
• Develop and execute account plans that support revenue growth, profitable deal structures, and long-term client partnerships.
• Identify, qualify, and advance pipeline opportunities that increase portfolio performance, contribution margin, and product adoption.
• Lead contract renewals and renegotiations to secure favorable business outcomes and support client retention.
• Build relationships across multiple client stakeholder levels and collaborate with internal subject matter experts to implement growth strategies.
• Meet assigned revenue goals through renewals, cross-sell opportunities, and consultative solution positioning across the client portfolio.
• Monitor client satisfaction, resolve business issues, and manage day-to-day portfolio activities to support retention and financial performance.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

• 8+ years of experience in relationship management, account management, or business development within payments, financial technology, or related financial services environments.
• 8+ years of experience in healthcare and insurance client management, including supporting providers, payors, hospital systems, insurance companies, or benefit administrators.
• 8+ years of experience growing large client relationships and executing cross-functional strategies to increase revenue, retention, and product adoption.
• 8+ years of experience in merchant acquiring, biller solutions, omnichannel payments, issuing solutions, or related payment products.
• Experience using Salesforce or a similar customer relationship management platform for pipeline management, account planning, and client activity tracking.
• Bachelor's degree or higher in Business, Finance, Marketing, or related field or equivalent combination of education, related experience and/or military experience.

Preferred Qualifications

• Experience with encryption, tokenization, fraud mitigation, or related payment security solutions.
• Experience supporting flexible spending account (FSA) and health savings account (HSA) programs.
• Experience negotiating commercial terms and contract structures in complex client environments.
• Experience with host-based systems or financial data processing systems.

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

Pay

Salary Range: $95,700.00 - $149,800.00 (ranges apply to employees in Minnesota; pay ranges for other states may differ).