Relationship Manager

Key Responsibilities

• Be the voice of the customer and navigate internal processes with stakeholders from various teams.
• Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise.
• Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations.
• Assist with challenging customer requests or issue escalations as needed.
• Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
• Assess customer needs and communicate feedback to peers and leadership.
• Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner.
• Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth.
• Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service.

Requirements

• 2+ years of experience in Customer Success or Account Management.
• Strong customer service and project management skills.
• Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
• Prior experience using Asana or other project management tools is a plus.
• A background in accounting, bookkeeping or community association management is a plus.

Pay

The pay range is inclusive of base salary plus any applicable bonuses or commissions. Total compensation pay range (annual salary): $55,000 USD - $65,000 USD.