Relationship Manager

About the role

The Relationship Manager role operates within Computershare Investor Services, focusing on Foreign Private Issuers. The role is hybrid, requiring a minimum of three days a week in the Jersey City, NJ office with flexibility to work from home.

Responsibilities

• Ensure clients receive the services they have purchased and meet their expectations.
• Coordinate all major client activities and services, engaging with the client, Computershare operational units, and the entire organization as needed.
• Collaborate with the Sales team to introduce clients to additional Computershare products and services.
• Act as a trusted advisor, managing a portfolio aligned with experience.
• Support client needs including special projects, transactions, and account servicing.
• Respond promptly to client inquiries and resolve issues, coordinating with internal teams.
• Maintain knowledge of systems, processes, products, and industry/regulatory changes.
• Communicate updates, enhancements, and potential impacts to clients.
• Identify and support cross-sell/upsell opportunities in collaboration with Sales.
• Maintain accurate client records and oversee account reconciliations.
• Lead client reviews, strategic planning, and shareholder meeting coordination.
• Monitor revenue, invoicing, funding, and receivables to mitigate financial risk.
• Collaborate with internal teams on contract renewals and service improvements.
• Attend client meetings, training sessions, and industry-related activities.
• Share client feedback internally to drive service enhancements.

Qualifications

• Bachelor’s degree with 2+ years’ relevant experience or equivalent.
• Prior client-facing experience preferred.
• Strong understanding of team collaboration and business operations, with knowledge of products and services supporting client growth, particularly in the International/FPI space.
• No direct reports; responsible for building client relationships and contributing to projects and continuous improvement initiatives.
• Applies strong attention to detail and judgment to resolve client issues using established policies, procedures, and technical knowledge.
• Directly influences client relationships and service quality; manages a portfolio (up to ~$2M revenue) to ensure satisfaction and growth.
• Excellent communication and relationship management skills; able to handle complex queries and sensitive situations with professionalism.