Relationship Manager

About the role

A Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business.

Responsibilities

• Cultivate positive relationships with our dealerships.
• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
• Review the structure in underwriting for COAF.
• Guide the deals in house for funding.
• Analyze territory production goals.
• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.
• Schedule Expectations: Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off. In office 5 days a week for the first 90 day training period. Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.

Preferred Qualifications

• Bachelor’s Degree in Business.
• 2+ years experience in Auto Finance.
• 2+ years experience in Customer Relations.
• 5+ years experience in Customer Service.

Pay

Salaries for this role are listed below, by location:

• Sales Territory: $74,200 - $84,700
• Jericho, NY: $89,200 - $101,700
• Plano, TX: $74,200 - $84,700

Schedule

Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off. In office 5 days a week for the first 90 day training period. Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off.