Relationship Manager

Primary Function

The Relationship Manager – Premier Partnerships (PP), the central point of contact at Mid-Plains Community College (MPCC), develops pathways and directs learning initiatives in collaboration with academic and administrative leadership of both Bellevue University and MPCC. The Relationship Manager manages relationships at all levels of Mid-Plains CC. The Relationship Manager consults with the leaders and key influencers' of MPCC location and local community to ensure students have the opportunity to meet their long-term learning objectives. Leveraging experience, University and MPCC contacts and pertinent research, the Relationship Manager provides the necessary expertise and planning to ensure successful operations at their partner location. The Relationship Manager will achieve established goals through meeting or exceeding enrollment objectives.

Essential Functions

• Develops and implements a comprehensive and unique annual strategic business plan customized to the particular needs of the students, faculty and staff of the partnership location.
• Safeguards awareness of all elements of the Memorandum of Understanding are understood and achieved.
• Establishes effective marketing efforts, outreach opportunities and relationship management strategies for the location and market.
• Identifies and conducts proactive activities to realize increased interest in Bellevue University and partner location educational programs.
• Maintains current understanding of industry trends and developments that affect the market and partner location.
• Establishes and maintains contacts at all levels of the partner organization to deepen the cooperative relationship that develops new avenues for enrollment.
• Uses effective communication channels at the partner organization and the surrounding community to increase brand awareness and to cultivate interest.
• Manages all student, faculty and staff interactions in BRUIN and Salesforce systems.
• Consistently monitors the progress of the strategic business plan throughout the year, exercising sound judgment to adjust as necessary to achieve stated objectives.
• Establishes appropriate office hours and ensures all business operations are fulfilled.
• Craft and implement/refine an approach to generate referrals on a consistent basis regarding potential students.
• Establishes, maintains, and participates in appropriate memberships in local organizations like Chamber of Commerce, Education Committees, etc.
• Professional development: Mentoring, One-on-One, Team/CI Calls, Training.
• Develops/delivers presentations to students, faculty and staff in a professional and effective manner.
• Creates effective tailored presentations to key academic and administrative leaders at the partner location that results in realizing a collaborative, innovative and supportive environment.
• Schedules appointments on a regular basis to cultivate and maintain relationships with faculty that generate invitations to speak with their students.
• Delivers numerous classroom presentations that are both informational and inspirational to the student audience in order to spur interest in degree obtainment.
• Expands reach at partner location through other appropriate outreach and networking efforts in order to realize new student inquiries and applications.
• Provides knowledgeable assistance in developing an educational plan for prospective students.
• Works directly with students to obtain all necessary paperwork to ensure student’s file is in order and manages enrollment process to completion.
• Engages with other university departments to bring to resolution any student questions or concerns as enrollment process is finalized.

Qualifications

• Bachelor’s degree required, Master’s degree preferred.
• Minimum of three (3) years of progressively responsible recruiting or sales experience, preferably in an educational field environment.
• Driving is an essential function of this position. Must have a valid driver’s license, good driving record, and be insurable under BU’s insurance policy.
• Demonstrated strengths in customer service, interpersonal communication, conflict resolution and organizational skills.
• Effective professional presentation skills.
• Maturity of judgment; ability to balance multiple priorities; resolve problems or issues with undue delay – realizing impact to the student, the partner or the University.
• Demonstrated ability to learn quickly; listen and communicate effectively.
• Flexibility and adaptability to perform in a changing work environment.
• Commitment to modeling ethical behavior and compliance with University practices.
• Able to maintain strict confidentiality regarding student files and information.
• Able to work independently and exhibit an entrepreneurial approach in your setting.
• Available to work flexible hours to-occasionally-include, evening and some weekends, as required.
• Able to travel to other locations as needed and to BU main campus for training.

Location

This position is based on the campuses of our partner institution, Mid-Plains Community College, serving the communities of McCook, North Platte, and Broken Bow, Nebraska. While a primary campus location may be assigned, occasional travel between campus locations may be required to support students and program initiatives.