Relationship Manager

The Work

Work closely with Credit, Operations, Construction, and Valuations teams to facilitate a seamless process and deliver an exceptional customer experience.

• Oversee client onboarding, setting expectations around loan structure, due diligence, and closing timelines
• Cook up workflow across Credit, Underwriting, Construction, and Operations to ensure efficient execution of loans
• Lead periodic team huddles to actively manage opportunities in the Sales POD pipeline, ensuring timely receipt of borrower, property, and operational information (e.g., rent rolls, utility structures, park-owned homes, and occupancy data)
• Effectively communicate Ascent's value proposition to existing and prospective borrowers
• Collaborate with Loan Officers, Sales Management, and Credit teams on loan/deal analysis, structuring, packaging, pricing, and borrower approvals, incorporating MHC-specific underwriting factors
• Structure loans for existing borrowers, ensuring alignment with credit standards and risk considerations unique to manufactured housing communities
• Absorb new loan opportunities and borrower approval packages, including analysis of sponsor experience, community performance, and operational risk factors
• Develop a strong understanding of each borrower's portfolio and assist with portfolio performance, risk monitoring, and issue resolution
• Manage the collection of borrower financials and property-level reporting such as occupancy trends, tenant turnover, infrastructure condition, and capital improvement needs
• Oversee post-closing requirements, including covenant compliance, loan extensions, modifications, and annual renewals, ensuring alignment with asset performance
• Maintain consistent communication with borrowers, including sponsors and owner-operators to foster long-term relationships and identify growth opportunities
• Participate in industry networking activities, including conferences and events focused on manufactured housing and related sectors

Skills and Experience

• 5+ years of experience in construction, bridge, or business purpose lending, with exposure to manufactured housing communities or similar asset classes preferred
• Bachelor's degree or equivalent experience preferred
• Ability to obtain a California Real Estate license is preferred
• Strong understanding of manufactured housing community operations and underwriting
• Proven experience in a sales and client relationship management environment, working with sponsors and owner-operators
• Excellent customer service skills with strong attention to detail
• Strong verbal and written communication skills, with the ability to engage sophisticated borrowers and stakeholders
• Advanced knowledge of Excel, PowerPoint, CRM systems, and financial analysis tools
• Self-motivated with the ability to work independently and take ownership of responsibilities
• Ability to multi-task and operate effectively in a fast-paced, collaborative, and evolving environment
• Experience negotiating and reviewing loan documentation is highly preferred

Pay

The Pay for this role is $140,000-$175,000 annually plus eligibility for a 20% bonus.

Schedule

This role works on-site from Ascent's Encino office, Monday - Thursday (Fridays are work-from-home).

Full-time, 40 hours per week; must be available for occasional overtime.

Some nights and weekends required.

Benefits

We offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Our benefits include five health plans, two dental plans, health savings and flexible spending accounts, vision coverage, a 401(k) plan, and other optional benefits from which to choose.

Pledge

We pledge to be fair and considerate in hiring and promoting individuals, ensuring everyone can contribute their fullest potential regardless of background, identity, or personal circumstances. By promoting equal opportunity, we not only enhance our workplace but also contribute to a more just and equitable society. At Ascent, we stand united in building a community where everyone is empowered to succeed.