Relationship Manager

We are looking for a Relationship Manager to join our Relationships team in New York or Los Angeles. The 1000heads Relationships team is a proud, powerful collective of social-media obsessives who manage influencer relationships.

About the role

The Relationship Manager will work across the business and help manage influencer relationships for a variety of brands. This includes strategy, influencer engagement, content management, FTC monitoring, and measurement projections/reports.

Responsibilities

• Build client relationships; listen and understand individual client requirements and consistently meet—if not exceed—their expectations
• Build influencer relationships; establish genuine connections with influencers of all levels to promote trust and two-way communication
• Help lead Profiling briefs to ensure the team has a clear understanding of their target audience
• Ensure the Profiling processes (briefing and approval) are adhered to
• Maintain a consistent understanding and competence on Profiling across all team members; identification and verification of influential voices
• Maintain the exceptional standard of all campaign engagement, including ethical considerations
• Work with the team to develop innovative, creative ideas and solutions for client campaigns
• Respond promptly to all communications from influencers and maintain ongoing relationship upkeep
• Track budgets, manage invoices, administer legal agreements, and ensure compliance
• Oversee event and activation planning, execution, and performance
• Manage multiple tasks and projects simultaneously, including the ability to adapt rapidly to changes
• Foster relationships with influencers and stay attuned to new creators for collaboration
• Ensure events run within agreed client budgets and obtain client approval for all expenditures, particularly third-party costs

Requirements

• Bachelor’s degree
• 3–4 years of account handling or influencer management experience
• Agency experience
• Knowledge of the influencer landscape
• Excellent verbal and written communication skills
• Proficiency with social platforms
• Ability to understand complex information and apply a problem-solving approach
• Results-focused with a tenacious approach to delivery; quality of output and organization are key
• Ability to work calmly, efficiently, and professionally under pressure
• Ability to interact with people at all levels, demonstrating tact, diplomacy, discretion, and maturity
• Meticulous attention to detail and excellent organizational and time-management skills
• Passionate, energetic, and confident
• Team-player: flexible and challenging
• Proficient in Microsoft Office (Word, Excel, PowerPoint)

Benefits

• Medical, dental, and vision coverage
• 401k & Roth retirement investment options with employer match
• Gym and professional development stipends
• Culture Club with monthly activities (sports, games, happy hours)
• DEI Council and Employee Resource Groups
• Commute and parking benefits
• Wellness program focusing on mental, physical, and financial health
• Additional benefits

Pay

Annual salary: $85,000–$95,000

About 1000heads

1000heads combines expertise in data & analytics, strategy, technology, and creativity to help the world’s best businesses build Social Age brands. We provide a fully integrated, end-to-end Social Transformation™ proposition to blue-chip clients, encompassing data & analytics, strategy, and implementation. With a global footprint, we employ over 200 people across 12 offices in London, New York, Los Angeles, Miami, Chicago, Bogotá, Sydney, Melbourne, Kuala Lumpur, Japan, Paris, and Berlin. Our clients include Alphabet, Keurig, The North Face, San Pellegrino, Amazon, Cisco, and Diageo.