Relationship Management Director-Payments-Executive Director
Job Responsibilities
Lead, mentor, and develop a team of Relationship Managers, empowering them to deliver exceptional service and results across their individual client portfolios.
Set clear performance expectations, provide regular feedback, and support professional development to build a high-performing team culture.
Oversee team portfolio management, ensuring accurate reporting, diligent database maintenance, and achievement of business objectives.
Foster collaboration and knowledge sharing within the team and across the wider CB organization, driving best practices and innovative solutions.
Support Relationship Managers in complex negotiations, client retention strategies, and consulting engagements with key decision-makers.
Contribute to the strategic direction of the CB organization by identifying opportunities for cross-team collaboration and process improvement.
Directly manage select high-value client relationships as needed, driving payments optimization and business growth.
Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to account management.
Champion process improvements and new product offerings, supporting both team and organizational goals.
Ensure the team is equipped with the latest industry knowledge and educational resources to stay ahead of trends and deliver maximum client value.
Required Qualifications, Capabilities, And Skills
Minimum of 8 years of experience in relationship management or sales, with a strong emphasis on contract negotiation and team leadership.
Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals.
Prominent strategic thinking and execution skills, with experience managing complex projects and portfolios.
Extensive experience working with C-suite clients, particularly in large Fortune 500 companies, with the ability to support Relationship Managers in addressing their unique needs.
Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups and contributing to organizational success.
In-depth knowledge of the payment processing industry, acquiring, and/or merchant services.
Proficiency in computer software systems, including word processing, spreadsheets, and databases.
Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines.
Active Industry wide engagement within recognized bodies such as Payments Ed, AFP, MAG & MRC.
Willingness and ability to travel nationally up to 30% annually.
About The Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets.
The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.