Director of Payments

About the role

This is a general manager job. You own payments as a business: the P&L, the volume schools put through the platform, the servicing and collections operation, the reporting everyone else relies on, and the portal students pay through. Schools design their own payment plans. You own the licensed engine that makes those plans collect. You report to the CEO and you carry the number.

Responsibilities

• The P&L. Revenue, margin, the unit economics underneath them, and the plan to grow the book.
• Origination and usage. Much of the job is getting more volume onto the platform. More schools writing plans. Existing schools running more enrollments through payments. Fewer accounts sitting dormant.
• Servicing and collections. You run the in-house, US-based operation: the team, the workflows, and the borrower experience when an account slips. Holding 91.6% is the floor. The job is moving it up while keeping collections clean and audit-ready.
• Reporting. Schools, the exec team, and the board rely on your numbers for origination, collections, and portfolio health. When someone needs to know how payments is doing, the answer comes from you.
• Payments Product. Inside the product you will own the improvement and maintenance of 1) the student portal, 2) any part of the school portal that touches payments and 3) all product and tools that the servicing team uses to drive collections and servicing.
• The student portal. The screen students hit when they pay. You’ll work with product and engineering to cut friction and lift conversion. It’s a small surface, but improvements there land directly in what gets collected. Your team.

Requirements

• You’ve worked in consumer finance, payments, loan servicing, collections, or fintech operations. You know how origination, portfolio performance, and collection rates behave under load.
• You’re hands-on. You’ve built the systems and fixed the broken processes yourself, and you’d rather be close to the work than manage it from a distance.
• You think in cohort curves and collection performance. You know your unit economics cold. Your decisions come from the numbers.
• You’ve led servicing, collections, or operations teams and gotten more out of them than they expected to give.
• You’ve got product sense. You can look at a portal or a workflow and know what to fix, in what order, and why.

Qualifications

• Must be authorized to work in the US.
• In-office in South Jordan, Utah.

Skills

• Consumer finance
• Payments
• Loan servicing
• Collections
• Fintech operations

Benefits

• 401(k)
• Unlimited PTO
• Health, dental, and vision through a QSEHRA reimbursement
• Monthly tech and wellness stipends

Pay

We'll give you real numbers in the first conversation, not at the offer. The base is set for a senior operator. There's a $50K bonus tied to hitting your payments targets. Equity is a meaningful part of the package: payments is a large share of company revenue, so your stock and the engine you run move together.

Schedule

In-office in South Jordan, Utah.