Relationship Executive - Associate

About the role

You will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.

Responsibilities

• Manage inbound client requests as a collective team.
• Collaborate across the Mid-Market team, support teams, and cross-sales team to bring cohesive engagement to clients while determining the necessary next action.
• Advocate for clients internally across support teams for query resolution or prioritization.
• Develop merchant-facing materials to support product cross-sell opportunities or account reviews based on thorough understanding of merchant strategy and growth ambitions.
• Track and manage ongoing client projects within Salesforce.
• Gain a deep working knowledge of company products and services.

Requirements

Minimal US-domestic travel may be required for this role.

What You Bring

• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture’ to identify new commercial opportunities.
• Communicates ideas both verbally and in written form in a clear and professional manner.
• Organizational and time management skills required to handle multiple projects across our customers.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Team skills, including the ability to establish and maintain effective working relationships.
• Proficiency with Microsoft Outlook, Excel, and PowerPoint.

Added Bonus

• If you have previous experience or internships in client-facing roles, relationship management, or sales.
• If you are familiar with payment processing.

What We Offer You

• Immersive onboarding program to learn Worldpay, the payments ecosystem, and our sales methodology training.
• A modern, international work environment and a dedicated and motivated team.
• A competitive salary and benefits.
• A variety of career development tools, resources, and opportunities.
• Time to support charities and give back in your community.
• A work environment built on collaboration, flexibility, and respect.

Pay

The good faith estimated annual salary range upon hire is $91,300.00-$134,500.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training.

Schedule

No specific schedule is mentioned in the job description.