Relationship Banking Specialist II

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide AMAZING customer experience to all branch clients.
• Maintain comprehensive knowledge of the bank’s products and services and ensure that branch staff are similarly trained and focused on appropriate cross-selling and referrals.
• Ensure customer problems and complaints are handled professionally, effectively, maintained at a minimum level, and resolved at the branch level to the customer’s satisfaction.
• Able to perform all transactions necessary to meet customer needs, including servicing accounts and all teller functions:
• Client transaction processing
• Debit card ordering and servicing
• Online banking setup and servicing (as applicable)
• Printed check orders
• Branch cash ordering and shipping (as applicable)
• Branch Certifications (as assigned)
• Stop payments
• Holds
• Reg. E Claims
• Safe Deposit Box opening, closing and servicing (as assigned)
• Demonstrated proficiency and understanding of all compliance regulations in support of servicing accounts, superseding accounts, and proper account titling and ownership, to mitigate risk to the bank:
• Bank Secrecy Act
• Customer Information Program
• Beneficial Ownership
• Office of Foreign Asset Control
• Trust Account documentation
• Fiduciary Account documentation
• Timely participation in ongoing training and receipt of satisfactory ratings on all regulatory compliance audits.
• Adherence to the reporting and recordkeeping requirements of the Bank Secrecy Act, Anti-Money Laundering laws, OFAC, and CIP rules and regulations.
• Adherence to all policies and procedures as they relate to all other regulatory compliance laws and regulations.
• Handle complex or non-routine operational issues independently when possible, however recognizing when management support is required.
• Ensure the office is operating in a safe and effective manner.
• Reliable and regular attendance on the job.
• Other duties as assigned.

Knowledge/Skills/Abilities

• Computer skills to include use of Microsoft Office products and other programs as required.
• Strong mathematical ability.
• Strong analytical skills.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills.
• Effective time management and organizational skills.
• Attention to detail and follow through.
• Ability to interact with coworkers, follow directions including established bank procedures, and accept constructive feedback.
• Working knowledge of all bank products and systems enabling cross-selling of bank products to a diverse client base.
• Thorough understanding of banking rules and regulations, especially BSA.
• Ability to count cash accurately.

Education/Licenses/Work Experience

• High school diploma or GED equivalent required.
• Six months’ branch banking experience preferred.
• Minimum six months’ cash handling experience required.

Work Environment

• Standard office environment with a moderate noise level.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer. Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to position with, and/or bend body downward and forward, and/or extend hands and/or arms in any direction to access files and/or other office machinery.
• Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scan machine, and/or computer printer.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Closed visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.