Relationship Banker - Team Lead - Semmes Branch

About the role

The Relationship Banker – Team Lead role at Regions is dedicated to making life better for customers and communities. This position offers opportunities for growth, development, and upward mobility, focusing on building strong relationships and guiding customers towards achieving their financial goals.

Responsibilities

• Partners with the Branch Manager to guide and direct all branch activities
• Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions’ solutions
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
• Promotes new business development opportunities and fosters financial wellness within local communities
• Coaches junior level bankers to strengthen their product knowledge and identify customer needs
• Edits and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types
• Shares responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose
• Oversees branch operational and compliance-related tasks, ensuring branch teams understand procedural changes as they occur
• Solves escalated issues, primarily in Branch Manager's absences, which may include team scheduling, counseling associates, or input into hiring decisions
• Refers customers to an internal team of experts when additional financial goals and needs are recognized
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager

Requirements

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Skills and Competencies

• Adheres to policies, procedures, and guidelines
• Assists customers with digital banking offerings
• Builds and maintains strong relationships
• Communicates effectively and focuses on customer needs
• Leadership skills