Lead Relationship Banker

LCNB National Bank · Brookville, OH · 4 wk ago

On-siteFinanceFull-time

Department: Branch Operations; Reports To: Branch Manager; Location: Branch; Status: Full-Time Hourly Non-Exempt

About the role

Provides superior and quality service to our customers. This position requires a broad knowledge of all bank products, services and general operations. Responsible for ensuring all functions performed on the teller line are compliant and adhere to regulations and company procedures.

Responsibilities

Oversees the daily operations of the teller line
Assists customers by accurately and efficiently processing transactions, such as deposits, withdrawals or payments
Identifies and resolves customer servicing issues or account discrepancies
Serves as primary troubleshooter for complex problems
Coaches, mentors and leads teller line by example
Ensures compliance with all internal controls and established policies and procedures
Promotes and advises on the bank’s products and services
Maintains a position of trust and responsibility by keeping all customer business confidential
Identifies referral opportunities and makes relevant referrals
Communicates effectively with other team members and other areas of the bank

Requirements

High School Diploma or GED equivalent required
Leadership/Management/Supervision education and/or experience (preferred)
Customer service experience (preferred)
Cash handling experience (preferred)

Skills

Managing multiple priorities
Interpersonal skills
Coaching others
Strong computer skills
Strong written and verbal communications skills
Cash handling
Problem solving
Accuracy and attention to detail
Customer focused
Strong leadership and team building skills

Schedule