Lead Relationship Banker

About the role

Lead Relationship Banker in Branch Operations, reporting to the Branch Manager. Full‑time, hourly non‑exempt position. Department: Branch Operations. Location: Branch. Position purpose: Provides superior and quality service to customers, requires broad knowledge of all bank products, services and general operations, and ensures teller‑line functions are compliant with regulations and company procedures.

Responsibilities

• Oversees the daily operations of the teller line
• Assists customers by accurately and efficiently processing transactions, such as deposits, withdrawals or payments
• Identifies and resolves customer servicing issues or account discrepancies
• Serves as primary troubleshooter for complex problems
• Coaches, mentors and leads teller line by example
• Ensures compliance with all internal controls and established policies and procedures
• Promotes and advises on the bank’s products and services
• Maintains a position of trust and responsibility by keeping all customer business confidential
• Identifies referral opportunities and makes relevant referrals
• Communicates effectively with other team members and other areas of the bank

Skills/Competencies

• Managing multiple priorities
• Interpersonal skills
• Coaching others
• Strong computer skills
• Strong written and verbal communications skills
• Cash handling
• Problem solving
• Accuracy and attention to detail
• Customer focused
• Strong leadership and team building skills

Education/Experience

• High School Diploma or GED equivalent required
• Leadership/Management/Supervision education and/or experience (preferred)
• Customer service experience (preferred)
• Cash handling experience (preferred)

Working Conditions

• Must be able to remain in a stationary position 50% of the time
• Occasionally move/traverse to access files and equipment
• Constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, scanner and computer printer
• Ability to think, reason and communicate clearly
• Ability to observe and identify details at close range
• Occasionally moves coin bags weighing up to 50 lbs.
• Occasionally will need to travel up to a 30‑mile radius
• Incumbent must be able to perform the essential functions of the position with or without reasonable accommodations

Schedule

Bank operation hours: Monday‑Thursday 8:15 am‑5:15 pm, Friday 8:15 am‑6:15 pm, Saturday 8:15 am‑1:15 pm.