Relationship Banker (Multiple Levels) - Spokane, WA

About the role

Relationship Bankers at U.S. Bank build and nurture relationships with customers through in‑person, appointment‑based, and virtual interactions. They provide trusted counsel, assess banking needs, process account information, and educate clients on deposit, loan, and digital products. The role requires a digital‑first mindset, proactive outreach, and collaboration with branch team members to deliver an optimal client experience.

Key Responsibilities

• Engage customers across multiple channels (in‑person, by appointment, virtually) to understand their financial goals.
• Assess and attend to customers’ banking needs, obtaining and processing required account information.
• Demonstrate and educate clients on available deposit, loan, and digital products and services.
• Recommend solutions tailored to each customer’s unique objectives.
• Proactively reach out to existing and prospective clients, following up to deepen relationships.
• Maintain a working knowledge of consumer and business banking products, including self‑service digital tools.
• Provide a consistent, optimal client experience—greeting clients, processing basic transactions, and handling service requests.
• Open new consumer and business accounts and submit credit applications.
• Collaborate with branch team members and partners to best serve clients.
• Leverage available resources and technologies to ensure operational excellence and accuracy.
• Comply with National Mortgage Licensing System (NMLS) registration requirements under the S.A.F.E. Act and Regulation Z, including background and credit checks.

Positions

Relationship Banker 1

• Basic Qualifications: High school diploma or equivalent; typically less than four years of retail banking experience or a combination of experience and training.
• Preferred Skills/Experience:
  • Proven ability to build and foster client relationships through proactive outreach.
  • Effective client engagement and communication.
  • Thorough knowledge of bank and branch policies, procedures, and support systems.
  • Strong customer service and interpersonal skills.
  • Experience demonstrating digital products and self‑service technologies.
  • Ability to identify true customer needs while leveraging a digital‑first mindset.
  • Basic proficiency in making appropriate product recommendations.
  • Financial services industry experience preferred.
• Pay Range: $20.24 / hour – $24.76 / hour

Relationship Banker 2

• Basic Qualifications: High school diploma or equivalent; typically four to five years of retail banking experience or a combination of experience and training.
• Preferred Skills/Experience:
  • Proven ability to build and foster client relationships through proactive outreach.
  • Effective client engagement and communication.
  • Thorough knowledge of bank and branch policies, procedures, and support systems.
  • Comprehensive knowledge of all retail products and services.
  • Strong customer service and interpersonal skills.
  • Experience participating in sales campaigns or promotions.
  • Experience demonstrating digital products and self‑service technologies.
  • Ability to identify true customer needs while leveraging a digital‑first mindset.
  • Advanced proficiency in making appropriate product recommendations.
  • Financial services industry experience preferred.
• Pay Range: $23.75 / hour – $29.04 / hour

Senior Relationship Banker

• Basic Qualifications: High school diploma or equivalent; typically five or more years of retail banking experience or a combination of experience and training.
• Preferred Skills/Experience:
  • Proven ability to build and foster client relationships through proactive outreach.
  • Effective client engagement and communication.
  • Advanced knowledge of bank and branch policies, procedures, and support systems.
  • Comprehensive knowledge of all retail products and services.
  • Strong customer service and interpersonal skills.
  • Experience participating in sales campaigns or promotions.
  • Experience demonstrating digital products and self‑service technologies.
  • Ability to identify true customer needs while leveraging a digital‑first mindset.
  • Advanced proficiency in making appropriate product recommendations.
  • Financial services industry experience preferred.
• Pay Range: $27.02 / hour – $32.98 / hour

Location Expectations

All roles require working from a U.S. Bank location for every scheduled workday.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability coverage
• Pregnancy disability and parental leave
• 401(k) with employer contributions and additional retirement plans
• Paid vacation (2–5 weeks, based on salary grade and tenure)
• Up to 11 paid holidays
• Adoption assistance
• Sick and Safe Leave accrual (1 hour per 30 hours worked, up to 80 hours per year)