Relationship Banker II - North Spokane

At U.S. Bank we’re on a journey to help customers and businesses make better, smarter financial decisions while supporting the communities we serve. We offer a wide, ever‑growing range of opportunities so you can try new things, learn new skills and discover what you excel at—from Day One.

Job Description

Relationship Bankers build relationships with customers through in‑person, appointment‑based and virtual channels, providing counsel with a digital‑first mindset. Responsibilities include:

• Engaging clients, assessing their banking needs, and processing customer and account information.
• Demonstrating and educating clients on deposit and loan products, recommending solutions aligned with each customer’s goals.
• Proactively reaching out and following up to learn about financial needs and channel preferences.
• Identifying solutions for new and existing clients and communicating them effectively.
• Maintaining knowledge of consumer and business banking products, including digital services.
• Providing a consistent, optimal client experience—greeting clients, processing basic transactions, and opening new consumer and business accounts.
• Completing service requests, submitting credit applications, and educating clients on emerging self‑service digital products.
• Leveraging resources and technology to optimize the client experience with operational excellence and accuracy.

This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check.

Basic Qualifications

• High school diploma or equivalent.
• Typically 4–5 years of retail banking experience, or a combination of experience and commensurate training.

Preferred Skills/Experience

• Proven ability to build and foster client relationships through proactive outreach and follow‑up.
• Effective client engagement and communication skills.
• Thorough knowledge of bank and branch policies, procedures, and support systems.
• Comprehensive understanding of all retail products and services.
• Strong customer service and interpersonal abilities.
• Experience participating in sales campaigns or promotions.
• Experience using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Advanced proficiency in making appropriate recommendations that meet customer needs both reactively and proactively.
• Financial services industry experience is preferred.

Location Expectations

This role requires working from a U.S. Bank location for all scheduled work days. Accommodations are available for applicants with disabilities during any portion of the application or hiring process.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2–5 weeks, depending on salary grade and tenure)
• Up to 11 paid holidays
• Adoption assistance
• Sick and Safe Leave accruals (1 hour per 30 hours worked, up to 80 hours per year)

Pay

Pay Range: $23.75 – $29.03 per hour (actual range may vary by location).