Relationship Banker II - Spokane Main - Spokane, WA

About the role

U.S. Bank is seeking Relationship Bankers who help customers and businesses make smarter financial decisions while supporting community growth. The role combines in‑person, appointment‑based, and virtual interactions with a digital‑first mindset to deliver personalized banking counsel.

Responsibilities

• Build and maintain relationships with customers through in‑person, appointment, and virtual channels.
• Assess customers’ banking needs, obtain and process account information, and educate them on deposit and loan products.
• Recommend solutions tailored to each customer’s unique goals and preferences.
• Conduct proactive outreach and follow‑up, asking questions to uncover financial needs and channel preferences.
• Identify appropriate solutions for new and existing clients by effectively engaging and communicating.
• Maintain working knowledge of consumer and business banking products, including digital offerings.
• Provide a consistent, optimal client experience, greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and other partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Proactively educate clients on emerging self‑service digital products and services.
• Leverage resources and technology to optimize the client experience with operational excellence and accuracy.
• Maintain required National Mortgage Licensing System (NMLS) registration, including background and credit checks, as mandated by the S.A.F.E. Act and Regulation Z.

Basic Qualifications

• High school diploma or equivalent.
• Typically 4–5 years of retail banking experience, or a combination of experience and comparable training.

Preferred Skills/Experience

• Proven ability to build and foster client relationships through proactive outreach and follow‑up.
• Effective engagement and communication with clients.
• Thorough knowledge of bank and branch policies, procedures, and support systems.
• Comprehensive understanding of all retail products and services.
• Strong customer service and interpersonal skills.
• Experience participating in sales campaigns or promotions.
• Experience using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Advanced proficiency in making appropriate product recommendations both reactively and proactively.
• Financial services industry experience (preferred).

Location expectations

This role requires working from a U.S. Bank location for all scheduled work days. Accommodations are available for applicants with disabilities during any portion of the application or hiring process.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2–5 weeks, depending on salary grade and tenure)
• Up to 11 paid holidays
• Adoption assistance
• Sick and Safe Leave accrual (1 hour per 30 hours worked, up to 80 hours per year)

Pay

Pay range: $23.75 – $29.03 (based on primary location; actual range may vary by location).