Relationship Banker I (South Arlington Branch)

About the role

The Relationship Banker I role at Regions is designed for individuals with a focus on results, dedication to quality, strength, and integrity. This position offers an opportunity for growth, development, and upward mobility, particularly for those with prior teller, limited banking, or retail sales experience.

Responsibilities

• Provides an exceptional customer experience on the cash line while handling transactional needs.
• Handles customer inquiries regarding products and services, fulfilling basic servicing requests.
• Develops relationships with customers, staying informed about their banking history.
• Edits customers on standard consumer products and digital solutions like mobile, online, and ATM offerings.
• Aids branch and team members in resolving customer issues.
• Refers customers to internal experts for more complex financial needs.
• Adheres to bank processes and procedures, including managing and reporting operational risks.
• Identifies customer needs and provides appropriate guidance on Regions' solutions.
• Conducts outbound phone calls to educate customers on emerging technology and assist with their financial needs.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Handle cash and process cash transactions
• Communicate in person, on the phone, and through electronic channels
• Use a computer frequently, including typing and sustained attention to a monitor
• Walk and stand for extended periods of time
• Lift up to twenty (20) pounds

Skills and Competencies

• Adhere to policies, procedures, and guidelines
• Assist customers with digital banking offerings
• Handle multiple priorities simultaneously
• Oversee large sums of cash
• Strong customer focus and relationship-building skills