Relationship Banker I - Part Time

About the role

At First United Bank, we are dedicated to building a culture of care in the communities we serve and we are committed to building lifelong, multigenerational relationships. Our goal is to educate, empower, and inspire each person to reach their highest purpose, to realize their fullest potential, and to accomplish their greatest success.

Responsibilities

• Serve as the single point of contact for customers, connecting with them to understand their needs and match them with First United Bank products and services.
• Maintain a basic knowledge of all First United Bank products, services, procedures, policies, and appropriate regulatory issues.
• Follow proper procedures accurately and efficiently for all customer-servicing activities.
• Develop and maintain strong personal connections with customers.
• Master the Primary Purpose and Essential duties of the Relationship Banker I position.
• Perform a variety of customer service duties, including but not limited to: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.
• Process transactions quickly with minimal or no errors according to established First United Bank policies and procedures.
• Resolve customer complaints, problems, or other issues proactively.
• Review and resolve account issues listed in insufficient and exception reports on a daily basis.
• Manage cash drawer limits, perform cash verifications, and perform vault duties.
• Open new accounts, certificates of deposit, and other ancillary products offered by the bank.
• Provide excellent service, including greeting customers, smiling, using their name, and building rapport with customers designed to generate customer loyalty.
• Manage time effectively and work independently, without close supervisor.
• Exercise critical thinking and decision-making skills.
• Multi-task and maintain a professional attitude and appearance.

Requirements

• A high school diploma is strongly preferred.
• Some college education is strongly preferred.
• One year of retail experience is preferred.
• Cash handling experience is preferred.
• Superior customer service skills are required.
• Basic mathematics to solve problems is required.
• The ability to effectively read, write, and verbally communicate with customers and co-workers is required.
• The ability to manage time effectively and work independently, without close supervisor, is required.
• The ability to use good judgment and exercise decision-making skills is required.
• The ability to multi-task is required.
• The ability to behave ethically while at work or outside your work environment is required.
• The ability to maintain a professional attitude and appearance is required.
• The ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and actively listen to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and actively listen is required.

Qualifications

• High School Diploma
• Some College Education
• One Year of Retail Experience
• Cash Handling Experience

Skills

• Customer Service Skills
• Mathematics
• Time Management
• Decision Making
• Active Listening
• Professional Attitude

Benefits

• 401(k) Matching Contributions
• YouFirst Wellness Program with wellness incentives and fitness membership reimbursement options

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

Hours may vary based on location and department needs.