Part-Time Relationship Banker I

About the role

Relationship Banker I is responsible for the delivery of exceptional member experiences, implementing USALLIANCE’s sales and service standards by offering products and services to improve our members’ financial position. Represent USALLIANCE in the community and form lasting relationships with our members and partners. You will have teller like responsibilities and personal banker like responsibilities, acting as a universal banker.

Responsibilities

• Promptly and accurately perform member transactions and requests, via in person and on the phone, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and setting up online and mobile banking, and submitting new membership and loan applications.
• Demonstrate a knowledge of Credit Union products, services, policies, and procedures, including promotions and special offers, during member and employee interactions.
• Offer additional support to our Call Center when needed.
• Demonstrate working knowledge and understanding of the Credit Union’s sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction.
• Maintain the privacy and confidentiality of Credit Union members and employee account and business information.
• Identify and communicate areas for continual improvement of business processes to support efficiency.
• Participate in branch outreach events and be an ambassador of USALLIANCE by participating in local community and SEG events.
• Absorb and assist with vault / ATM custodian role.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year cash handling experience.
• Great people skills with “can do” attitude and high energy level.
• Ability to multitask - manage multiple priorities and systems.
• Work independently and cooperatively with other credit union team members and departments.
• Strong communication, attention to detail, and active listening skills.
• Previous banking &/or contact center a plus.
• Bilingual (English/Spanish) is a plus.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year cash handling experience.
• Previous banking &/or contact center a plus.
• Bilingual (English/Spanish) is a plus.

Skills

• Knowledge of Credit Union products, services, policies, and procedures.
• Working knowledge and understanding of the Credit Union’s sales and service standards.
• Strong communication, attention to detail, and active listening skills.
• Ability to multitask and manage multiple priorities.
• Ability to work independently and cooperatively with other credit union team members and departments.
• Previous banking &/or contact center experience.
• Bilingual (English/Spanish) proficiency.

Benefits

• Competitive salary
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment
• Paid Time Off, Wellness Time & Paid Federal holidays
• 401K with 6% match
• High Performance Culture

Pay

The base hourly range for this position is $20.86 - $25.03, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus.

Schedule

This is a part-time position working up to 20 hours per week. The schedule is: Monday 8:30 AM - 4:30 PM, Thursday 8:30 AM - 5:30 PM, Saturday 8:45 AM - 12:30 PM.

Company Information

USALLIANCE is committed to making a positive difference in the lives of our members and community. USALLIANCE Federal Credit Union is an Equal Opportunity Employer and values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management. At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).